Analyst

• Aug 2022 - Present

Process Associate

• Aug 2021 - Aug 2022

I handled customer requests regarding contract extension or termination, contract reporting, address changes, ownership of machines, and any sort of inquiries pertaining to each customer’s service contract. Furthermore, I also handled disputes regarding invoices/invoicing, meter readings and contract set-up and contract termination. I also handled monthly tasks pertaining to our contracting calendar: I sent meter reading requests and reminders, I registered meter readings sent to us by our customers, I screened dealer invoices for approval or rejection, and I generated and posted invoices for all our customers, according to the contracting calendar. Show less

Executive Assistant

• Nov 2020 - Aug 2021

I worked in Huawei CBG's E-commerce Department, where I performed a variety of administrative tasks and support the company's senior-level managers. I handled our department's Asset Management process, making sure that each asset in use is assigned to the person using it. I also built a database to help me keep track of each asset - which I updated regularly. I also handled the product distribution for several Huawei and Honor Stores in Western Europe. I also supported two different teams within our department: the first was the Platform Operations Team, which was responsible with registering products in our databases and configuring them for online purchases. The second team I supported is the Spanish Operations Team, which is responsible with the Consumer Business Group's Spanish E-Commerce business. I deliver daily Sales and Traffic Reports, as well as a daily update of New Products and Stock Status. I was also part of a new local Business Development Team, for which I did market research for several Western and Central-Eastern European countries. Show less

Customer Service Specialist

• Nov 2019 - Jul 2020

I provided high quality customer support and member services in Norwegian and English for the company’s clients in EMEA and the U.S. I assist customers with making, adjusting or cancelling hotel reservations worldwide, and making sure their needs are fully met. I also process customer complaints and ensure that the underlying problems are solved in a timely manner. I provided high quality customer support and member services in Norwegian and English for the company’s clients in EMEA and the U.S. I assist customers with making, adjusting or cancelling hotel reservations worldwide, and making sure their needs are fully met. I also process customer complaints and ensure that the underlying problems are solved in a timely manner.

Intern

• Jul 2018 - Sep 2018

As an intern within Vice Prime-Minister Viorel Ștefan’s Office, I attended meetings and took minutes. I was also tasked with assisting the International Relations Office (translating letters sent to foreign officials, participating in meetings and taking minutes), and for three weeks of the two-month interning period I was assigned to the Asia-Pacific Department within the Ministry of Foreign Affairs, where I was tasked with research on the Asia-Pacific political climate, compiling a report on the United States’ foreign policy in the Asia-Pacific region in relation to the People’s Republic of China, as well as participating in meetings and taking minutes. Show less

Intern

• Sep 2017 - Apr 2018

I was tasked with research on the cross-border investments of the company’s MNC clients, with business research on the company’s Asia- Pacific competitors in the political risk industry, and a comprehensive research database of all of the company’s key accounts in Asia-Pacific. I was tasked with research on the cross-border investments of the company’s MNC clients, with business research on the company’s Asia- Pacific competitors in the political risk industry, and a comprehensive research database of all of the company’s key accounts in Asia-Pacific.

Intern

• Jul 2013 - Oct 2013

As Assistant to the Director of the Peace Operations Department, I was tasked with compiling schedules and weekly work reports on ongoing assignments, taking minutes during meetings and conducting research in the field of peacebuilding. I was also involved in the development of the Global OPS platform, aimed at providing online classes and support to government officials and professionals that are involved in field operations. As Assistant to the Director of the Peace Operations Department, I was tasked with compiling schedules and weekly work reports on ongoing assignments, taking minutes during meetings and conducting research in the field of peacebuilding. I was also involved in the development of the Global OPS platform, aimed at providing online classes and support to government officials and professionals that are involved in field operations.