Adrian Staszak

Group Head of Customer Support at Rhinoceros Operations Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Malta, MT

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Bio

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5.0

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Adrian is an extremely outstanding, hardworking and talented individual. He goes always the extra mile for customers, peers and staff he leads. He's constantly looking for improvements in processes and procedures. Obstacles are just a challenge for him, he'll never give up to achieve a team goal, I'm glad that I could work with such a superb Person that truly knows how to focus on the bottomline of business!

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Credentials

  • Leadership Styles
    MadeYou
    Jan, 2021
    - Nov, 2024
  • Time Management
    MadeYou
    Jan, 2021
    - Nov, 2024
  • Build A Great Team
    MadeYou
    Oct, 2020
    - Nov, 2024
  • Coaching Skills and Techniques
    MadeYou
    Apr, 2020
    - Nov, 2024
  • Art of Giving Feedback
    MadeYou
    Mar, 2020
    - Nov, 2024
  • Difficult Conversations With Under Performers
    MadeYou
    Mar, 2020
    - Nov, 2024
  • Fundamentals of Great Communication
    MadeYou
    Mar, 2020
    - Nov, 2024
  • Motivating Overs and Steadies
    MadeYou
    Mar, 2020
    - Nov, 2024

Experience

  • Rhinoceros Operations Ltd
    • Malta
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Group Head of Customer Support
      • Mar 2021 - Present

    • Customer Support Team Leader
      • Feb 2020 - Mar 2021

      Wunderino HyperinoMybet

  • Gaming Innovation Group
    • Malta
    • Gambling Facilities and Casinos
    • 400 - 500 Employee
    • Customer Support Team Leader
      • Mar 2018 - Feb 2020

      Together with the other team leaders, we were responsible for around 40 customer support agents.● Managing the floor● Recruiting: setting up the interview, having the interview, checking the written tests before sending the candidate further in the recruitment process● 121's: weekly/monthly meetings with the agents, reviewing performance Quality/Quantity, setting up new targets, action plans, guiding and supporting to meet KPI's and provide the best customer experience in the industry● Leave requests, scheduling, setting up KYC, 2nd line, payments trainings

Education

  • Theodor Kramer Academic High School
    A Levels
    -
  • Tourism College Semmering
    Diploma, Tourism Management
    -

Community

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