Customer Success Manager

• Jan 2022 - Present

Teaching Assistant

• Sep 2020 - Present

Teaching Assistant in 3 core modules with 600+ students collectively: Entrepreneurial Finance & Customer Development and Lean Startup Main responsibilities: • Teach and mentor Postgraduate and Undergraduate students • Lead class exercises, prepare course material, and conduct academic research • Enhance the student learning experience by providing additional office hours • Grading coursework and providing extensive feedback for improvement Teaching Assistant in 3 core modules with 600+ students collectively: Entrepreneurial Finance & Customer Development and Lean Startup Main responsibilities: • Teach and mentor Postgraduate and Undergraduate students • Lead class exercises, prepare course material, and conduct academic research • Enhance the student learning experience by providing additional office hours • Grading coursework and providing extensive feedback for improvement

Head of Customer Success

• Sep 2020 - Jan 2022

Operations Associate

• Jan 2020 - Jun 2020

• Worked towards building the Uber of fitness with a B2B2C business model • Onboarded new Trainers or Boutique Fitness Clubs on the Sudor platform • Conducted a complete analysis of the content uploading process and redesigned the entire process in a more structured and efficient way which resulted in reduced time loss • Investigated the opportunity to automate the onboarding process with the aid of RPA • Recommended and implemented procedures to increase accountability & transparency within the Operations Team with the aid of HubSpot and Jira • Researched and contacted top fitness trainers to join the Sudor platform Show less

Data Specialist

• Jun 2019 - Aug 2019

Legal Operations Division: • Supported the implementation of Conga CLM (contract lifecycle management) tool in Salesforce to optimise the E2E contracting process, increase transparency, and reduce compliance risks • Developed a current state analysis of the internal CRM and provided recommendations to increase data accountability and facilitate the internal control process • Identified pain points by discussing with multiple stakeholders and provided solutions that streamlined the internal processes • Enhanced strategies to enable the business to capture multiple data points • Assisted in identifying the root cause of issues in Salesforce to prevent them in the future • Colaborated closely with Slalom consultants to maximise the outcomes of the Conga CLM and deliver the implementation in a timely manner Show less

Court Interpreter

• Dec 2017 - Apr 2019

• Interpreting from Romanian to English and English to Romanian within the NHS (National Health Service) and Police Scotland • One-to-one appointments for the Glasgow City Council • Translation of business and health documents from English to Romanian • Share data and progress memos within the company • Interpreting from Romanian to English and English to Romanian within the NHS (National Health Service) and Police Scotland • One-to-one appointments for the Glasgow City Council • Translation of business and health documents from English to Romanian • Share data and progress memos within the company

Procurement Intern (Managerial Role)

• Jun 2018 - Aug 2018

Global Business Services Division - Direct Procure-to-pay (P2P): • Led the implementation of the pilot Supplier Base Management (SBM) JAGGAER Direct dashboard for the Europe Baby Care business with the aim of bringing more transparency into P&G’s supply network, mitigating potential and existing compliance and quality risks and reducing the loss on the Global Baby Care Business - Successfully implemented all the elements of Phase 1 of the project • Established the foundations of a project that aimed to deliver $2-4M in annual savings • Managed 2 local contractors and halfway through the project was assigned to be the Project Manager • Continuously gathered feedback to improve the functionalities of the tool and identified that detailed visualisation was an issue, therefore the decision was taken to integrate with Power BI • Evaluated performance on a regular basis to ensure the delivery of more than 10 business scopes • Conducted strategic B2B onboardings with key stakeholders • Developed a user manual & process documentation and conducted 5 comprehensive training sessions • Planned the entire project milestones Show less

Advisory Intern

• May 2017 - Jul 2017

Government & Public Sector Division: • Evaluated the business opportunity for a Japanese customer to enter the Romanian Transport Infrastructure market by conducting a competition analysis from secondary market research • Involved in the feasibility study of the Operational Programme Human Capital (POCU)) which aimed to foster social inclusion and eradicate extreme poverty • Contributed to multiple Proposal forms that have been used in Public Tenders for EY Projects • Enhanced company presentations and successfully delivered them to important clients • Involved in the transition of the Bucharest Road Administration into a joint-stock company with the shares owned by the Municipality Show less