Assistant Project Manager

• Nov 2022 - Present

Yield & Reservations Manager

• Nov 2017 - Oct 2022

- Daily control and optimization of the online and offline allotments of rooms available for the HD Hotels. - Assist the Commercial Manager by planning and forecasting future seasons strategy to optimize the sales. - Selling rooms and services at the right price, at the right time, to the right people. - Supporting and implementing reservation procedures for the 4 company hotels at HD Group´s main office based in Las Palmas de Gran Canaria, Spain. - Handle any guest complaints and follow up with the Hotel Managers.

Junior Revenue Manager

• Dec 2016 - Sep 2017

- Supporting and implementing reservation procedures for the 125 company hotels at Novum Group´s Reservations main office based in Hamburg, Germany. - Assist the Revenue Managers by controlling and managing daily rates and allotments through the Channel Manager. - Keep informed of all standards and procedures changes and advise Front Office employees accordingly. - Handle any guest complaints and follow up with the Reservations Manager and the hotel staff. - Supporting and implementing reservation procedures for the 125 company hotels at Novum Group´s Reservations main office based in Hamburg, Germany. - Assist the Revenue Managers by controlling and managing daily rates and allotments through the Channel Manager. - Keep informed of all standards and procedures changes and advise Front Office employees accordingly. - Handle any guest complaints and follow up with the Reservations Manager and the hotel staff.

Guest Service Representative

• Dec 2015 - Jun 2016

- Maintain quality service for customers by undertaking duties. - Attend weekly meetings as directed to be kept informed of upcoming special events and tasks. - Keep record of all customer calls and requests. - Promote hotel restaurants and other services and facilities to customers. - Respond to customer inquiries regarding the hotel, in-house facilities and local information. - Provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.

Sales Development Executive

• Jan 2013 - Oct 2015

- Sales tracking/reports on weekly and monthly basis.- Weekly meetings with the Team Managers of all TOs to review and discuss results and agree action plans where necessary.- Coordination of all printing material for Gran Canaria: layouts, printers, designers, prices negotiation, transport, etc (Summer and Winter campaigns).- Deal with suppliers and negociate advertising fees.- Follow up the Health & Safety documentation of all the excursions suppliers in Gran Canaria.- Design and development of the reps manuals and sale procedures.- Planning of the Suppliers´ Fair twice a year (Summer and Winter seasons).- Organization and planning of video and photo shoots in Gran Canaria (project).- Social Media management as internal channel of comunication (project).- Initiatives for business innovation: TUIdea platform for ideas´ exchanging.

Internship at Operations Department

• Jan 2013 - Sep 2013