Associate Customer Success

• Jan 2023 - Present

Functional Consultant, Facilization Applications

• Jul 2020 - Present

- Manage customer queries and issues by providing effective functional and coordination work; - Provide solutions by collecting debugs and traces, compiling and testing of provided fixes; - Gather business requirements; - Provide analysis documents, flow diagrams, non-technical descriptions upon request; - Perform system parameterization; - Provide product walkthroughs and trainings of business users; - Manage customer queries and issues by providing effective functional and coordination work; - Provide solutions by collecting debugs and traces, compiling and testing of provided fixes; - Gather business requirements; - Provide analysis documents, flow diagrams, non-technical descriptions upon request; - Perform system parameterization; - Provide product walkthroughs and trainings of business users;

Credit Administration

• Aug 2017 - Jul 2020

- Provided support regarding request of credit exposures through a database managing system; - Created daily reports on credit exposure transactions; - Performed daily administrative tasks managed through a ticketing system; - Provided feedback and insight on improving processes and procedures; - Provided support regarding request of credit exposures through a database managing system; - Created daily reports on credit exposure transactions; - Performed daily administrative tasks managed through a ticketing system; - Provided feedback and insight on improving processes and procedures;

Credit Operations Specialist

• Apr 2017 - Aug 2017

- Performed administrative task related to credit exposures;- Prepared documents for business and private clients about different requests regarding credit exposures or other specific information upon request;- Worked with core banking application to process information about business clients and private clients;

Client Advisor

• Dec 2014 - Mar 2017

Young Bankers Programme

• Jun 2014 - Nov 2014

Conduct practical exercises involving accounting, mathematics, financial mathematics, responsible banking, as well as engage in active discussions and prepare group presentations each week about global finance, development, good governance, economics and analytical thinking. Conduct practical exercises involving accounting, mathematics, financial mathematics, responsible banking, as well as engage in active discussions and prepare group presentations each week about global finance, development, good governance, economics and analytical thinking.