Experience

DemandWorks Media

• United States
• Advertising Services
• 1 - 100 Employee

• Lead Operations Sourcing Manager

  • Nov 2018 - Present

  Greater Chicago Area

• Senior Lead Operations Specialist

  • Nov 2021 - Nov 2023

• Lead Operations Specialist

  • Nov 2018 - Nov 2021



ALE Solutions

• United States
• Insurance
• 200 - 300 Employee

• Billing Specialist

  • Mar 2017 - Nov 2018

  Saint Charles, IL -Worked in accounting department, creating invoices for Insurance Adjusters. -Review hotel receipts and folios for accuracy -Balance room rates, taxes, incidentals to match charges to credit cards totals. -Manually Reconcile credit cards once fully charged. -Split costs using Georgia Pacific software, between months for hotel charges.



American Bank & Trust

• United States
• Banking
• 100 - 200 Employee

• Assistant Branch Manager

  • Jan 2016 - Mar 2017

  Geneva IL -Provide daily supervision and assistance to associates in order to maintain quality staffing and high customer service levels. -Monitors associate performance by conducting reviews in conjunction with the Branch Manager and the Bank’s Performance Management Review Process. -Monitors tellers’ over/short, Suspect and Zero Balance reports and submits a monthly summary report to management. -Responsible for training of new staff of Tellers and Personal Bankers on procedures, regulations… Show more -Provide daily supervision and assistance to associates in order to maintain quality staffing and high customer service levels. -Monitors associate performance by conducting reviews in conjunction with the Branch Manager and the Bank’s Performance Management Review Process. -Monitors tellers’ over/short, Suspect and Zero Balance reports and submits a monthly summary report to management. -Responsible for training of new staff of Tellers and Personal Bankers on procedures, regulations and banking software. -Actively solicit all types of retail products offered by American Bank and opening accounts along with loans.

• Personal Banker

  • Apr 2015 - Jan 2016

  Geneva, IL Contacting prospective and current customers, opening various products for customers ranging from checking accounts to HSA's, following up on leads and referrals while also assisting tellers on the teller line.

• Bank Teller

  • Jan 2015 - Apr 2015

  Assisting customers in various financial transactions, referring customer to personal bankers for new products, and providing excellent customer service.



State Farm Insurance

• 700 & Above Employee

• Office Associate

  • Oct 2012 - Oct 2014

  I made colds calls to leads in attempt to sell various types of insurance. I also created appointments with customers to sell or review various insurance policies and would service current insurance customers with whatever they needed.