Adonis Magtibay

Premier Support Advocate – Non-Voice (Chat/SMS) at Thumbtack Philippines
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Contact Information
us****@****om
(386) 825-5501
Location
Calabarzon, Philippines, PH

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Bio

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Credentials

  • Lean Six Sigma White Belt Certification
    Six Sigma PH
    Apr, 2023
    - Nov, 2024
  • What Is Business Analysis?
    LinkedIn
    Apr, 2023
    - Nov, 2024

Experience

  • Thumbtack Philippines
    • Philippines
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Premier Support Advocate – Non-Voice (Chat/SMS)
      • Apr 2023 - Present

      Responsible for delivering efficient and effective customer service through live chat interactions. Addresses customer inquiries, resolve issues, and ensure customer satisfaction. The role requires excellent written communication skills, multitasking abilities, and a focus on problem-solving.

    • Premier Support Advocate - Refunds Specialist and Customer Service Experience
      • Mar 2019 - Apr 2023

      Handles refund requests of business professionals that are registered on the company's platform. Investigates the users refund request and provide an outcome based on the company's refund policy. Provides customer service and support through email correspondence. Responds to customer inquiries, resolve issues, and ensure a positive customer experience.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Transaction Analyst
      • Aug 2010 - Mar 2019

      Provides back-office support to a company or organization. Experience includes Data entry, Order Management, handling customer inquiries via email, and assisting with various tasks to ensure smooth operations. Provides back-office support to a company or organization. Experience includes Data entry, Order Management, handling customer inquiries via email, and assisting with various tasks to ensure smooth operations.

Education

  • University of the East
    Bachelor of Science - BS, Bachelor of Science in Information Technology

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