Titled Middle Degree TIC

• Jun 2021 - Present

Service Manager CAU SACYL

• Feb 2021 - Jun 2021

Responsibilities: •Responsible for Problem Management, Availability Management, Incident Management, Configuration Management and Service Report Management under ITIL-based methodology. •Define and coordinate the tasks of the center, establishing priorities and assigning work. •Manage incidents / requests with EasyVista guaranteeing compliance with established SLA's in proyects Medora, Mpres, VACU... Responsibilities: •Responsible for Problem Management, Availability Management, Incident Management, Configuration Management and Service Report Management under ITIL-based methodology. •Define and coordinate the tasks of the center, establishing priorities and assigning work. •Manage incidents / requests with EasyVista guaranteeing compliance with established SLA's in proyects Medora, Mpres, VACU...

Service Delivery Manager

• Nov 2011 - Dec 2018

Responsibilities: •Customer Support in AltamirA for projects in Argentina and Uruguay. 20M users. •High level escalation for incidents.Achievements: •100% of SLA fulfillment without penalties letters.•Improve satisfaction client survey ever year.•Sell new projects to the client.•Recognition of the client for the quality of support.

Solution Architect & Project Management

• Oct 2010 - Nov 2011

Responsibilities: •Design and present to the customers the best solution in AltamirA to increase their profits in Perú, Guatemala, Costa Rica, PanamaAchievements:• Reduce cost and put a new country in production faster than in the past.

Project Management & System Administrator in Telefónica I+D

• Mar 2000 - Oct 2010

Responsibilities: •Analyze customer needs and design solution for real-time rating & charging system. Using high level equipment (Servers, Storages…) •Management the process of buying servers, storages and products to put a system in live. •Management the Unix group and Data Center •Configure and admin SAN. •Install, configure and admin HP-UX , Solaris, Red Hat, AIX, OS/390, Windows. •Install, configure and admin Oracle. •Collaboration with the University of Valladolid Achievements: •Help to increase the quality of the products of Telefónica I+D •Influence to change service provider from IBM to Telefónica I+D Show less

Project Management & System Administrator

• Oct 1999 - Mar 2000

Responsibilities: •Recover critical information of the clients to be able to run their systems in internal CPD of HP. •Install and configure different systems in the Data Center. Achievements: •Prove successfully the procedure for the first time Responsibilities: •Recover critical information of the clients to be able to run their systems in internal CPD of HP. •Install and configure different systems in the Data Center. Achievements: •Prove successfully the procedure for the first time

System Administrator

• Dec 1998 - Oct 1999

Responsibilities: •Install, configure and admin Unix and Windows •Install, configure and admin Oracle. Achievements: •Improve the quality of the service Responsibilities: •Install, configure and admin Unix and Windows •Install, configure and admin Oracle. Achievements: •Improve the quality of the service

User Support Technician

• Jun 1998 - Dec 1998

Responsibilities: •Peripheral and printer support •Local and remote user support Responsibilities: •Peripheral and printer support •Local and remote user support