Experience

Mannai Trading Automotive Group

• Qatar
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Oct 2022 - Present

• Sales Advisor

  • Dec 2021 - Sep 2022

  • Oversee proper merchandising of stock on shelves according to product type or other criteria• Meet with clients, make them sales offers and persuade them to make purchase• Assist customers in locating and selecting products which best meets their requirements• Take phone call orders and ensure reservation or delivery of booked products/services• Create customer profile and input relevant information to ensure an up-to-date customer database• Monitor display shelves to facilitate restocking of out-of-stock items• Supervise janitorial personnel and ensure store environment is well-maintained, clean, and orderly• Meet with clients to give them a good explication for Service and Warranty • Meet Customer for the maximum upselling (Service Contracts Tinting, Ceramic, protection, Under coating) • Listen to customer complaints and provide solutions to address their issues or challenges• Maintain an up-to-date knowledge of products so as to be able to provide useful information to customers• Collect cash payments and process credit/debit card transactions for product purchases• Set and implement action plans for achieving set objectives• Coordinate and manage the activities of sales personnel to ensure adherence to established customer service standards Show less



Almana Group

• Qatar
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• CRM Executive

  • Jan 2017 - Dec 2021

  • Follow and handling complaints from Calls phone or From Web Site • Ensure that the CRM database is maintained and kept updated. • Handling internet leads from Web Site or by phone • Support the sales team with prospecting calls to companies that haven’t reached yet. • Collaborate with internal partners for different reporting and analysis needs. • Daily sending the report for internet lead and phone lead to the sale manager • Daily checking and follow up the performance (KPI) for the call center agents • Monitoring the Customer Retentions calls ( Lapsed .Lost Customer ) • Monthly checking the Service Revenue from CRM Calls ( Outbound +Inbound) • Service Reminder calls • Monitoring the recall Campaigns calls. • Customer Retentions calls • Booking appointments for service and repair • CSI sales calls • CSI service calls • Update customers details upon each and every call with the customer • Next Day appointments calls Show less



Abdullah Abdulghani & Bros. Co. W.L.L.

• Qatar
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• CRM

  • Apr 2014 - Dec 2016

  -Greeting customers and scheduling service appointments -Cataloguing customers concerns and comments -Writing service orders and descriptions of problems and repairs -Translating customers’ repair problems into standard repair terminology -Explaining repairs to customers -Test-driving vehicles to confirm service repairs -Estimating the cost and time needed for repairs -Handling customer complaints -Greeting customers and scheduling service appointments -Cataloguing customers concerns and comments -Writing service orders and descriptions of problems and repairs -Translating customers’ repair problems into standard repair terminology -Explaining repairs to customers -Test-driving vehicles to confirm service repairs -Estimating the cost and time needed for repairs -Handling customer complaints



DRÄXLMAIER Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• HR Coordinator

  • Jun 2012 - Jan 2014

  - Monitoring the new recruitment in training period - Prepare the job description for employees -Prepare contracts for personal - Follow up the personal contracts -Manage the attendance system - Prepare the preliminary state payroll in integrating the different variables content (Absences, family events, paid holiday, holiday without sold, long-term illness) - Add the new employees in the attendance system -Monitoring the B.O.S Business operating system (Ratios, The absenteeism, Turnover ......) - Guaranteed to Human Resources Manager reliability of the results and the consolidation of social data (monitoring indicators HR Reporting OPS Rev. HR social audit ...) - Update files and personnel records, from hiring to leave the company, the statistics (workforce absenteeism ...) -Monitoring and record the medical certificates with the medical service -Ensure the implementation of good fiscal practices - Daily control of absences by motif -Provide absence and disciplinary report to the concerned department -Termination of contract: resignation, Redundancy Show less



Yazaki Tunisia

• Tunisia
• Automotive
• 100 - 200 Employee

• HR Coordinator

  • Nov 2010 - Nov 2012