Adnan Rafih

Desktop Support Technician at Rocky View County
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • Arabic Limited working proficiency

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Bio

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Credentials

  • System Administration: Backup and Recovery
    LinkedIn
    Oct, 2021
    - Nov, 2024

Experience

  • Rocky View County
    • Canada
    • Government Administration
    • 100 - 200 Employee
    • Desktop Support Technician
      • Feb 2022 - Present

  • ILF Consulting Engineers
    • Austria
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Specialist
      • Apr 2020 - Feb 2022

      As an IT Support Specialist, my role involves me being the primary point of contact for 150+ users, ensuring that they all face no technical interruptions throughout their day. Was a key contributing factor to an office move, that involved moving all IT infrastructure over a 24 hour period. As an IT Support Specialist, my role involves me being the primary point of contact for 150+ users, ensuring that they all face no technical interruptions throughout their day. Was a key contributing factor to an office move, that involved moving all IT infrastructure over a 24 hour period.

  • Southern Alberta Institute of Technology (SAIT)
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Service Desk Support Specialist
      • May 2019 - Apr 2020

      ● The first point of contact for all instructors, students, and executive staff providing support through in-person, email and remotely ● Deployed over 1500 assets to new staff and students over a period of a month, and supported the imaging process ● Supported over 16,000 users with technical issues from network issues to hardware issues while meeting the SLA ● The first point of contact for all instructors, students, and executive staff providing support through in-person, email and remotely ● Deployed over 1500 assets to new staff and students over a period of a month, and supported the imaging process ● Supported over 16,000 users with technical issues from network issues to hardware issues while meeting the SLA

Education

  • Southern Alberta Institute of Technology (SAIT)
    Information Technology, Computer Systems

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