Experience

Alymama اليمامة

• Saudi Arabia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Clothing Shop Owner

  • Apr 2018 - Present



TOURISM HOTEL SYRIA ( AL SWIDAA CITY )

• Syria

• Front Office Manager

  • 2014 - Apr 2018

  Works to develop & implement good service as well as achieving the financial results  Deputizes during the absence of the GM  Team Leader for quality control program(Service standards, FLS, Evacuation drill) Daily hotel walk through inspection (internal & exterior of the hotel) Daily meetings with all department heads Monthly FLS (Fire Life Safety )meeting Monthly communication meeting with junior staff with HR Manager  ＲEVPAR $43.66 over the budget of $42.5  ADR $66.00 over the budget $62.5  OCCUPANCY 68.65% over the budget of 65%  RAISED GSI 40% by designing & implementing process that reduced time to handle & answer guest inquiries & complaints by 50% Show less



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager ( Department Head )

  • Apr 2011 - Jan 2014

  Done the set up for F.O.D for a sister pre opening hotel (Le Vendome hotel Doha) In charge of MEDALLIA (Guest Satisfaction Program) Champion of the guest service excellence In charge of operations of the Reception, Concierge, GSC, Business Center Max hotel revenue by controlling rooms inventory, up selling, late charge, early C/IN Conduct interviews, Identify training needs, develop & manage performance Implement and evaluate procedures and policies Ensure clear effective communication within the departments Show less



CORAL AL KHOORY HOTEL APPARTMENT UAE ( DUBAI )

• Dubai, United Arab Emirates

• Duty Manager

  • Nov 2008 - Sep 2010

  In charge of guest satisfaction and loyalty program.  Highest GDS bookings from all Coral International hotels, achievement YTD 37% from the total hotel revenue  Yield committee member for hotel year to date 89% occupancy.  GOP Committee member for hotel year to date Gross Operating Profit of 69%  Guest satisfaction score 8.6 out of 10 In charge of guest satisfaction and loyalty program.  Highest GDS bookings from all Coral International hotels, achievement YTD 37% from the total hotel revenue  Yield committee member for hotel year to date 89% occupancy.  GOP Committee member for hotel year to date Gross Operating Profit of 69%  Guest satisfaction score 8.6 out of 10



SHERATON HOTEL & RESORT UAE ( ABU DHABI )

• Abu Dhabi, United Arab Emirates

• Duty Manager

  • Mar 2003 - Sep 2008

  Started as FO Supervisor  Promoted to night manager  Another Promotion to duty manager  1year extensive training in revenue and I was very active member in Six Sigma.  GSI (Guest Satisfaction Index) 9.0 over the budget of 8.9 out of 10  ASI( Associates Satisfaction Index ) 8.9 over the budget of 8.5 out of 10  GSI Champion, the highest score at G.S.D, my average GSI score was 9.8 out of 10  Starwood Style Award for being chosen as champion of service excellence  Selected from all Starwood hotels associates in UAE for task force in SHERATON BRUSSELS , BELGIUM Show less