Regional Manager

• Apr 2019 - Present

▪ Managing, mentoring, coaching and supporting a team of 120 staff, including 5 Site Managers to enhance job performance values and meet personal and company target objectives and KPIs. ▪ Handling the delivery and forecast of regional budgets, including managing costs and ensuring the team understand the financial impacts of decisions made. ▪ Overseeing the B2C operations of Amazon orders, ensuring internal processes and strategies are efficiently maneuvering for a seamless delivery. ▪ Maintaining health and safety standards within the Delivery Units, following all company regulations, business laws and compliance efforts to uphold service quality performance. ▪ Utilising company software and hardware tools to support day-to-day operations, ensuring the Site Managers can use the tools disposable to perform job requirements and coordinate repairs/replacements accordingly.▪ Analysing the data and focus on metrics to identify root causes quickly to initiate improvements, produce data-driven decisions and communicate daily metrics and reports to the team. Show less

Site Manager

• Dec 2017 - Apr 2019

▪ Managed multiple projects independently and in collaboration with other colleagues to deliver optimum KPIs and generate daily and monthly reports to analyse data results and performance. ▪ Oversaw all logistics operations with the approach to analysing potential problems, identifying root causes and producing new solutions to meet standard specifications. ▪ Supervised and developed team members alongside the on-boarding and training initiatives of all new associates to enhance job performances through conducting staff reviews and setting objectives. ▪ Liaised with key stakeholders, including the leadership team of Amazon to ensure order were picked and packed accurately and dispatched within the appropriate timeframe. ▪ Complied with health and safety standards, the company regulations and business laws to maintain a safe environment and uphold the highest standard of service. Show less

Team Lead Supervisor

• Nov 2016 - Dec 2017

▪ Managed and motivated staff members by delegating tasks, handling training issues and conducting performance reviews. ▪ Handled working under pressure within a fast-paced environment to meet the given targets within tight deadlines, whilst resolving any arising problems or complaints while dispatching. ▪ Coordinated with the Amazon’s leadership team to ensure the picking and packing process was efficient along with dispatching orders within the given timeframes. ▪ Managed and motivated staff members by delegating tasks, handling training issues and conducting performance reviews. ▪ Handled working under pressure within a fast-paced environment to meet the given targets within tight deadlines, whilst resolving any arising problems or complaints while dispatching. ▪ Coordinated with the Amazon’s leadership team to ensure the picking and packing process was efficient along with dispatching orders within the given timeframes.

Team Lead Supervisor

• Jul 2015 - Nov 2016

Operations Manager

• Nov 2013 - Sep 2015