Adnan Canpolat
QA Automation Engineer at Muzz (formerly muzmatch)- Claim this Profile
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Bio
Daniel Creagh
Adnan joined the mobile team at Resilient as a tester with no previous experience. He had already established himself as a linchpin within the office in a support role, he had valuable knowledge which made him the go-to-man for many different aspects within the company. Considering he was a fresh new tester he took to the job very easily and swiftly became a solid and dependable QA expert. Friendly, focussed and outgoing, it was easy to work with Adnan and we could always count on him to spot weird and difficult to fix bugs. Looking forward to seeing Adnan's next project and I am sure it will be a big success!
Stuart Keates
Adnan is a very quick to learn Service Desk Manager. Although young and relatively inexperienced at the time, he showed great skills and attitude to manage the service desk during the extremely pressurised environment of the London Olympic Games. Adnan joined relatively late to the Canoe Slalom venue, however this did not hinder him as he picked things up very quickly. He knew when to escalate and really understood the importance of SLAs and communication. He even became a mentor to other 2012 Venue Service Desk Managers. Adnan was very keen to learn and to help out where possible with implementation, training and decommissioning - all which were out of his direct responsibilities. He was a great team player - highly recommended.
Daniel Creagh
Adnan joined the mobile team at Resilient as a tester with no previous experience. He had already established himself as a linchpin within the office in a support role, he had valuable knowledge which made him the go-to-man for many different aspects within the company. Considering he was a fresh new tester he took to the job very easily and swiftly became a solid and dependable QA expert. Friendly, focussed and outgoing, it was easy to work with Adnan and we could always count on him to spot weird and difficult to fix bugs. Looking forward to seeing Adnan's next project and I am sure it will be a big success!
Stuart Keates
Adnan is a very quick to learn Service Desk Manager. Although young and relatively inexperienced at the time, he showed great skills and attitude to manage the service desk during the extremely pressurised environment of the London Olympic Games. Adnan joined relatively late to the Canoe Slalom venue, however this did not hinder him as he picked things up very quickly. He knew when to escalate and really understood the importance of SLAs and communication. He even became a mentor to other 2012 Venue Service Desk Managers. Adnan was very keen to learn and to help out where possible with implementation, training and decommissioning - all which were out of his direct responsibilities. He was a great team player - highly recommended.
Daniel Creagh
Adnan joined the mobile team at Resilient as a tester with no previous experience. He had already established himself as a linchpin within the office in a support role, he had valuable knowledge which made him the go-to-man for many different aspects within the company. Considering he was a fresh new tester he took to the job very easily and swiftly became a solid and dependable QA expert. Friendly, focussed and outgoing, it was easy to work with Adnan and we could always count on him to spot weird and difficult to fix bugs. Looking forward to seeing Adnan's next project and I am sure it will be a big success!
Stuart Keates
Adnan is a very quick to learn Service Desk Manager. Although young and relatively inexperienced at the time, he showed great skills and attitude to manage the service desk during the extremely pressurised environment of the London Olympic Games. Adnan joined relatively late to the Canoe Slalom venue, however this did not hinder him as he picked things up very quickly. He knew when to escalate and really understood the importance of SLAs and communication. He even became a mentor to other 2012 Venue Service Desk Managers. Adnan was very keen to learn and to help out where possible with implementation, training and decommissioning - all which were out of his direct responsibilities. He was a great team player - highly recommended.
Daniel Creagh
Adnan joined the mobile team at Resilient as a tester with no previous experience. He had already established himself as a linchpin within the office in a support role, he had valuable knowledge which made him the go-to-man for many different aspects within the company. Considering he was a fresh new tester he took to the job very easily and swiftly became a solid and dependable QA expert. Friendly, focussed and outgoing, it was easy to work with Adnan and we could always count on him to spot weird and difficult to fix bugs. Looking forward to seeing Adnan's next project and I am sure it will be a big success!
Stuart Keates
Adnan is a very quick to learn Service Desk Manager. Although young and relatively inexperienced at the time, he showed great skills and attitude to manage the service desk during the extremely pressurised environment of the London Olympic Games. Adnan joined relatively late to the Canoe Slalom venue, however this did not hinder him as he picked things up very quickly. He knew when to escalate and really understood the importance of SLAs and communication. He even became a mentor to other 2012 Venue Service Desk Managers. Adnan was very keen to learn and to help out where possible with implementation, training and decommissioning - all which were out of his direct responsibilities. He was a great team player - highly recommended.
Credentials
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ITIL v3
ITIL CertifiedMar, 2015- Nov, 2024
Experience
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Muzz
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United Kingdom
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Software Development
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1 - 100 Employee
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QA Automation Engineer
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Oct 2022 - Present
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QA Engineer
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Sep 2019 - Nov 2022
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Smartnumbers
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United Kingdom
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Software Development
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1 - 100 Employee
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QA Engineer
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Mar 2017 - May 2018
Mobile Automation - Using Appium and Robotframework (Python) on both iOS and Android devices Manual functional tests and non-functional tests Deploying builds on testing platforms (AWS) Bug Reporting - Jira Regression testing Writing test cases - Testlink Solving customer tickets - Zendesk CRM
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Service Desk Manager
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Oct 2014 - Mar 2017
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Deputy Service Desk Manager
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Nov 2012 - Oct 2014
Resilient Networks plc is a provider of highly survivable and flexible communications services delivered from the cloud. Resilient helps large organisations such as banks, government, defence, health, utilities and retail accelerate change with more robust and flexible voice communications that solve enterprise wide problems.
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Manager
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Jun 2012 - Nov 2012
Service Desk Manager (main role) As the Service Desk Manager I had to manage teams in various Olympic Games venues such as Lea Valley Whitewater Centre, Greenwich Park and the Athletes Village. I was responsible for coordinating the IT support and telecom team made up of ACER, Xerox and BT personnel before, during and after the competition. I had to ensure that the right personnel were assigned to solving IT issues and ensured all issues were resolved within the Service Level Agreement… Show more Service Desk Manager (main role) As the Service Desk Manager I had to manage teams in various Olympic Games venues such as Lea Valley Whitewater Centre, Greenwich Park and the Athletes Village. I was responsible for coordinating the IT support and telecom team made up of ACER, Xerox and BT personnel before, during and after the competition. I had to ensure that the right personnel were assigned to solving IT issues and ensured all issues were resolved within the Service Level Agreement using ITSM (ServiceNow) to satisfy the customers and partners of the Games. Also to escalate high severity issues to the Cluster Managers and the Technology Operations Centre. As the Assistant IT Manager (supporting role) my key tasks were to: • Work closely with the Venue IT Manager to ensure that the venue IT plan can be properly implemented. • Assist on the validation of design layouts of the venue IT infrastructure. • Work closely with all IT suppliers to ensure their commitments for the implementation at the venue are in sync with what has been requested. • Help the VITM to deploy/decommission the IT equipment at the venue this includes servers. • Strictly adhere to IT Implementation policies and procedures. • Assist the VITM on any training to be delivered at the venue. • Act as VITM when the VITM is not on site. Show less Service Desk Manager (main role) As the Service Desk Manager I had to manage teams in various Olympic Games venues such as Lea Valley Whitewater Centre, Greenwich Park and the Athletes Village. I was responsible for coordinating the IT support and telecom team made up of ACER, Xerox and BT personnel before, during and after the competition. I had to ensure that the right personnel were assigned to solving IT issues and ensured all issues were resolved within the Service Level Agreement… Show more Service Desk Manager (main role) As the Service Desk Manager I had to manage teams in various Olympic Games venues such as Lea Valley Whitewater Centre, Greenwich Park and the Athletes Village. I was responsible for coordinating the IT support and telecom team made up of ACER, Xerox and BT personnel before, during and after the competition. I had to ensure that the right personnel were assigned to solving IT issues and ensured all issues were resolved within the Service Level Agreement using ITSM (ServiceNow) to satisfy the customers and partners of the Games. Also to escalate high severity issues to the Cluster Managers and the Technology Operations Centre. As the Assistant IT Manager (supporting role) my key tasks were to: • Work closely with the Venue IT Manager to ensure that the venue IT plan can be properly implemented. • Assist on the validation of design layouts of the venue IT infrastructure. • Work closely with all IT suppliers to ensure their commitments for the implementation at the venue are in sync with what has been requested. • Help the VITM to deploy/decommission the IT equipment at the venue this includes servers. • Strictly adhere to IT Implementation policies and procedures. • Assist the VITM on any training to be delivered at the venue. • Act as VITM when the VITM is not on site. Show less
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Education
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2007 - 2011
University of Westminster
BA International Business, 2.1 -
2009 - 2010
Lycoming College
Bachelor's degree, Business Administration, Management and Operations
Community
