Aditya Kapnadak

Assistant Manager - Onboarding and delivery at Paytm m'Loyal
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Experience

  • Paytm m'Loyal
    • India
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Assistant Manager - Onboarding and delivery
      • Jun 2023 - Present

  • Fam
    • India
    • Financial Services
    • 100 - 200 Employee
    • Customer success
      • Sep 2020 - Present

      Customer success: - End to end query resolution adhering to TAT, Csat, FRT and various CS metrics. - Experienced in resolving customer queries using Freshdesk, Freshchat and Call support - Experienced in Escalation management, Social media escalations, Live chats, Call support, Csat conversions. - Handled card delivery related queries ( RTO, card operations, timely delivery, coordinating with delivery partners and customers) providing customer with hassle free experience until user receives the card. Show less

  • Razorpay
    • India
    • Software Development
    • 700 & Above Employee
    • Operations Analyst
      • Aug 2018 - Feb 2019

      Operations Analyst: - Customer success, Customer interaction, query resolution - Merchant onboarding - Resolving grievances of merchants over email, chat and call support - End to End query resolution Operations Analyst: - Customer success, Customer interaction, query resolution - Merchant onboarding - Resolving grievances of merchants over email, chat and call support - End to End query resolution

Education

  • Seshadripuram institute of commerce and management (SICM)
    Bachelor's degree, Bachelor of Business management (BBM)
    2014 - 2017

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