Business System Analyst

• Apr 2021 - Present

Utilized excellent communication, interpersonal, organizational, and negotiation skills to foster productive relationships with a diverse range of internal and external stakeholders Define scope of information systems implementation and end objectives for the company Ability to identify the 'As Is' and 'To Be' processes Conducted detailed workshops and requirements gathering from multiple business stakeholders at all levels of the organization Liaise with key stakeholders at all levels to communicate business requirements and specifications Detailed mapping of the business processes, and developing the detailed functional requirements behind the business processes Lead Agile Scrums consisting of developers, testers and environment team representatives Track project budgets, scheduling and performance Process mapping and designing Command interviews and group sessions on the fields to document business process and requirements. Review and get feedback on the BP documents. Compare off-the-shelf SaaS systems best suited for the industry. Run the existing scenarios for sanity checks by accommodating the production, unanticipated changes to bring the system close to existing practices.

Systems Analyst

• Aug 2020 - Jan 2021

Managing and building of SLA contents RTO/RPO disaster recovery, IT compliance certificates for clients, network infrastructure and security documents, SOE components and applications through stakeholder engagement in OSS/BSS domain. Facilitated meetings and data gathering for requirement elicitation and helped create new CRM features for our product by eliciting customer needs and bringing features that they appreciate. Achieved the business process change to close inefficiencies in communications within the 1st level support process. Worked on change management on Disaster Recovery for our clients after a large data encryption disaster. Assist in mapping data gathering techniques, and BI maps for a CRM tool and organizing the dashboard for frequent queries via SSMS and PowerBI.

Junior Process Analyst

• Jul 2019 - Jun 2020

Setting up resource scheduling and delivery mapping across Melbourne to account for time and cost efficiency using service design from ITIL, SCM, CRM systems. Trained in developing good client/supplier relations. Prepared clear and comprehensive process, scheduling, and requirements documentations by using appropriate and effective use of software engineering tools and participated in estimation and quotation of prospective jobs at the factory. Setting up resource scheduling and delivery mapping across Melbourne to account for time and cost efficiency using service design from ITIL, SCM, CRM systems. Trained in developing good client/supplier relations. Prepared clear and comprehensive process, scheduling, and requirements documentations by using appropriate and effective use of software engineering tools and participated in estimation and quotation of prospective jobs at the factory.

Summer Intern

• Dec 2019 - Feb 2020

I am working on creating content to the company's clients on network and information security practices and management. I am working on creating content to the company's clients on network and information security practices and management.

VCE Mathematics Tutor

• Mar 2019 - May 2019

Marketing

• Aug 2016 - Feb 2019

Java developer. Java developer.

Business Inteliigence Analyst

• Aug 2018 - Jan 2019

Developed ecommerce, and dashboard modules in JAVA Spring MVC framework for a client in telecommunication. Later shifted to help build dashboards on utility cost mapping using PowerBI using federated analytics with Micro strategy. The dashboard picked up data from the sql server and presented insightful information by injecting it right into the dashboard. Got recognized by onshore team manager for quick implementation of efficient and responsive reporting on our dashboard.

IT Analyst

• Aug 2017 - Aug 2018

Developed ecommerce, and dashboard modules in JAVA Spring MVC framework for a client intelecommunication domain.Designed EPICS, user stories and case studies for a complete PI (UATs), later shifted to buildingdashboards on utility cost mapping using PowerBI using federated analytics with Micro strategy. Thedashboard picked up data from the SQL server and presented insightful information by injecting it rightinto the dashboard.Got recognized by onshore team manager for quick implementation of efficient and responsive reportingon our dashboard.