Experience

Relomi Corporate Services LLP

• India
• Business Consulting and Services
• 1 - 100 Employee

• Head Of Relocation - Mumbai, Pune, Ahmedabad & Vadodara

  • Jan 2022 - Present

  • Lead the Expat/Corporate Real Estate division (RELOCATION) • Take end-to-end charge of Relocation Operations, work with team in most efficient and productive way to maximise output • Deals exclusively into Expat Relocation (so far exclusively focusing on Japanese Expat as well as Japanese Corporate Relocation) • Introduce properties, but also provide wide variety of services to support the Expat Lifestyle requirements (Apartment Set-up, Furniture Rental, Utility Management services, Day-to-day Maintenance services, Housekeeping) • Manage Visa/FRRO, Car Rental, and other related expat/corporate services. • Explore various tools to reduce manual work, improve productivity • Formulate & continuously improve SOPs around all services • Take Initiative in new ideas to take Relocation business to next level • Continuous improvement in Customer-experience • Make various documents required for various services & underlying processes, as well as market/property related data for improved service delivery, improved customer experience • Build strategies and implement continuous improvements in existing services as well as explore new services • Play crucial role in peoples management & team work, workload management, work-life balance of all members • Bridge the gaps between various stakeholders including internal team, vendors (landlords, agents, societies, technicians), clients, etc for smoother operations • Data management, periodic reporting to clients, periodic reporting to management • Manage 50+ Japanese Corporates such as SMBC, MUFG, Panasonic, JCB, TOTO, JETRO, ASBI, NYK Line, Marubeni, Consulate General of Japan, JFE Shoji, Idemitsu, JFE Steel, MOL, Mitsui, Mukand Sumi, CBC, Vithal Castor Polyols, Universal Sompo, Hitachi Payments, Omron, Toshiba, Rigaku Corporation, Senko Logistics, Japanese School etc. • Provide solutions to about 70+ Japanese Expats on yearly basis. Show less



The New Door

• India
• Real Estate
• 1 - 100 Employee

• Founder

  • Sep 2020 - Jan 2022

  • Act as a specialist for Japanese Expats in providing Home Search, Office Search & Car Rental services in Mumbai. • Business Development - Establishing tie-ups with Global Mobility Companies and real estate channel partners. • Sales - Selling relocation, home search, office search and school search services to expats, corporate and individual retail customers. • This involves database acquisition, SMS, email & social media marketing, cold-calling, market storming - Corporates or Societies and other BTL activities such as inserts, kiosk activities etc. • Ensuring high quality service thereby inducing referral business in a relationship-based model. Show less



MultiLiving Technologies Pvt. Ltd.

• India
• Consumer Services
• 1 - 100 Employee

• HUB Head - Central & South Mumbai/Thane & Navi Mumbai

  • Aug 2019 - Aug 2020

  • Establishing tie-ups with Global Mobility / Relocation companies and Real Estate channel partners. • Creating demand by meeting the Expatriate market and high profile HNI clients in corporates to serve their need of home search requirements. • Creating supply by meeting the NRI owners & investors in order to acquire their inventory and transform the unit into a 5 Star Lifestyle property. • Active part of the closure team to convert the opportunity created into revenue. • Ensuring high quality service thereby inducing referral business in a relationship based model. • Act as a single point of contact for all clients’ right from lead generation to closing. • Managing a team of Sales Associates to drive business and achieve numbers set by the top management. • Highlight new business propositions through marketing campaigns arranged in the form of Channel Partner Meet, Corporate Meet & Client Meet. • Inputs to enhance the sales pitch by understanding the customer pain points while offering relevant & seamless solution. • Advance key skills in Microsoft PowerPoint, Excel, Word & ZOHO CRM tool. Show less



The New Door

• India
• Real Estate
• 1 - 100 Employee

• Founder

  • Mar 2018 - Jul 2019

  • Business Development - Establishing tie-ups with Global Mobility Companies and real estate channel partners. • Sales - Selling relocation, home search, office search and school search services to expats, corporate and individual retail customers. • This involves database acquisition, SMS, email & social media marketing, cold-calling, market storming - Corporates or Societies and other BTL activities such as inserts, kiosk activities etc. • Ensuring high quality service thereby inducing referral business in a relationship based model. Show less



Globe Moving

• India
• Freight and Package Transportation
• 1 - 100 Employee

• Manager - Sales

  • Jun 2017 - Feb 2018

  • Establishing business opportunities by identifying prospects and evaluating their position in the industry through researching and analyzing sales options. • Sell by establishing contact and developing relationships with prospects & recommending solutions. • Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending benefits and service improvements. • Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors. • Preparing reports by collecting, analyzing, and summarizing information. • Maintaining quality service by establishing and enforcing organization standards. • Maintaining professional and technical knowledge by through internet research, attending educational workshops, reviewing professional publications & establishing personal network • Contributing to team effort by accomplishing related results as needed. • Organizing sales visits, preparing & making presentations, maintaining record of sales visit, negotiating contracts, achieving monthly or annual targets and any other tasks assigned. Show less



Crown Worldwide Group

• Hong Kong
• Truck Transportation
• 700 & Above Employee

• Corporate Service Manager / Specialist

  • Apr 2014 - May 2017

  • Handling Corporates across Mumbai region. • Acquisition of New Corporates and maintain relation with Existing Corporates. • Point of co-ordination for all services authorized by the account and provided by Crown to the transferee. • To provide services which exceed the expectations of both the account and the transferee, and to gain service feedback on all services • Responsible for meeting and exceeding the requirements of the Service Level Agreement and to ensure written service level agreements are put into place for each corporate account allocated to their responsibility. • Collation and presentation of management information which allows measurement of SLA requirements and KPI’s. • Regular, formal internal and external performance reviews identifying opportunities for improvement and service line development. • Accountable for prompt and accurate invoicing of all services. To be responsible for managing debt within agreed payment terms and timelines • Responsible for regular business from existing and new corporate account. Show less



Writer Corporation

• Executive Offices
• 400 - 500 Employee

• Assistant Manager Sales / International Relocation Consultant

  • Apr 2013 - Mar 2014

  • To ensure the smooth and profitable coordination of moves from initial enquiry to closing, delivering a service which delights the customer and ensures excellent support and communication between all parties.• Manage moves from enquiry to closing.• Make personal visits to conduct a pre-move survey at the shipper’s residence to understand their needs and provide relocation solutions.• Ensure timely quotation and constant follow up.• Actively manages file to Writer & FIDI/FAIM standards, acting within company guidelines at all times.• Ensure client records on company computer system are accurate and entered in a timely manner.• Continuously seek opportunities to sell Writer services to Corporate and assignees.• Proactively assist clients with all queries and obtain information when answers not known.• Respond to any customer issues or complaints by liaising with your Manager and Quality Assurance.• Demonstrates proactive approach to potential problems, acting to resolve them quickly.• Seeks opportunities for improving quality and willingly share innovative ideas.• Establish & maintain good working relationships, within team, with other departments & with subcontractors, suppliers and answer all inter-departmental queries in a timely & friendly manner.• Ensure relevant parties (Sales, crews, Ops, Relo, Furniture Rental, Warehouse, Agents & subcontractors) receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move. Show less

• Assistant Manager Sales

  • Jul 2012 - Mar 2013

  • To ensure the smooth and profitable coordination of moves from initial enquiry to closing, delivering a service which delights the customer and ensures excellent support and communication between all parties.• Manage moves from enquiry to closing.• Make personal visits to conduct a pre-move survey at the shipper’s residence to understand their needs and provide relocation solutions.• Ensure timely quotation and constant follow up.• Actively manages file to Writer & FIDI/FAIM standards, acting within company guidelines at all times.• Ensure client records on company computer system are accurate and entered in a timely manner.• Continuously seek opportunities to sell Writer services to assignees and accounts.• Proactively assist clients with all queries and obtain information when answers not known.• Respond to any customer issues or complaints by liaising with your Manager and Quality Assurance.• Demonstrates proactive approach to potential problems, acting to resolve them quickly.• Seeks opportunities for improving quality and willingly share innovative ideas.• Establish & maintain good working relationships, within team, with other departments & with subcontractors, suppliers and answer all inter-departmental queries in a timely & friendly manner.• Ensure relevant parties (Sales, crews, Ops, Relo, Furniture Rental, Warehouse, Agents & subcontractors) receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move.• Ensure client satisfaction by providing seamless back up cover to other team members.• Demonstrate continual awareness of Company core values.• Deal in an ethical & honest manner in all ways.• Support the company & team in all activities, and promote goodwill. Show less



Bennett Coleman & Co. Ltd. (The Times of India)

• India
• Newspaper Publishing
• 700 & Above Employee

• Account Manager

  • Aug 2011 - Jul 2012

  • Develop new clients. • Making cold calls. • Design and implement effective sales strategies to meet business goals. • Meeting existing customers to promote further sales of company product through cross selling. • A complete understanding of what the company is able to offer and effectively communicating this to clients. • Understanding the requirement of the customer and co-coordinating with the appropriate department, such as customer service or after sale support, to ensure that the client requirement is fulfilled. • Provided timely information and reports to the company’s top management as required. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Process Associate

  • Aug 2007 - Sep 2008

  • Working on SAP R2 Module – Accounts Payable Process for a prestigious global client. • Training new joinees & Ensuring SLA’s are met at all times. Assisting the TL in various activities. Achievements: • Awarded the best performer for exceptional contribution to the team. • Promoted to Expeditor from Processor & became the focal point of contact for the team • Rated as the high potential employee during the Performance Appraisal. • Working on SAP R2 Module – Accounts Payable Process for a prestigious global client. • Training new joinees & Ensuring SLA’s are met at all times. Assisting the TL in various activities. Achievements: • Awarded the best performer for exceptional contribution to the team. • Promoted to Expeditor from Processor & became the focal point of contact for the team • Rated as the high potential employee during the Performance Appraisal.



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate

  • Jul 2006 - Aug 2007

  • Working on PeopleSoft – Accounts Payable Process for a prestigious global client. • Preparing MIS Reports and handling customers of more than 16 countries with utmost accuracy. • Working on PeopleSoft – Accounts Payable Process for a prestigious global client. • Preparing MIS Reports and handling customers of more than 16 countries with utmost accuracy.