Aditya K. Anand

Quality Analyst at BJS Home Delivery
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Contact Information
us****@****om
(386) 825-5501
Location
Chandigarh, India, IN
Languages
  • English Professional working proficiency
  • Spanish Elementary proficiency
  • Hindi Native or bilingual proficiency

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Bio

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Credentials

  • Credit Score
    INDmoney
    May, 2023
    - Nov, 2024
  • Index Funds
    INDmoney
    May, 2023
    - Nov, 2024
  • Mastering Fixed Deposits
    INDmoney
    May, 2023
    - Nov, 2024
  • SIP in ETFs & Stocks
    INDmoney
    May, 2023
    - Nov, 2024
  • Basics of ETFs
    INDmoney
    Apr, 2023
    - Nov, 2024
  • Google Analytics
    Great Learning
    Feb, 2023
    - Nov, 2024
  • Google Cloud Certified Professional Cloud Architect
    Great Learning
    Feb, 2023
    - Nov, 2024
  • Google search campaign
    Great Learning
    Feb, 2023
    - Nov, 2024
  • US Stocks Essentials for Indians
    INDmoney
    Jan, 2023
    - Nov, 2024
  • Fundamentals of Insurance
    INDmoney
    Dec, 2022
    - Nov, 2024
  • Basics of Financial Planning
    INDmoney
    Nov, 2022
    - Nov, 2024
  • Basics of Mutual Funds
    INDmoney
    Nov, 2022
    - Nov, 2024
  • Basics of stocks
    INDmoney
    Nov, 2022
    - Nov, 2024
  • Six Sigma Yellow Belt
    The Council for Six Sigma Certification (CSSC)
    Nov, 2022
    - Nov, 2024
  • Basics of Money
    INDmoney
    Oct, 2022
    - Nov, 2024
  • Growing Money
    INDmoney
    Oct, 2022
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google Digital Academy (Skillshop)
    Jun, 2021
    - Nov, 2024
  • Google ads display certification
    Google Ads
    Jan, 2022
    - Nov, 2024

Experience

  • BJS Home Delivery
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Quality Analyst
      • Aug 2023 - Present

      My key role is to check whether the team has resolved the flags (tickets) or not. Whether they have given proper resolution to the drivers and customers or not. Whether they have written proper notes or not and why the delivery is failed. Then I need to do QC on delivery failure due to ACCESS ISSUE and DAMAGES. My key role is to check whether the team has resolved the flags (tickets) or not. Whether they have given proper resolution to the drivers and customers or not. Whether they have written proper notes or not and why the delivery is failed. Then I need to do QC on delivery failure due to ACCESS ISSUE and DAMAGES.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Analyst
      • Jan 2022 - Jul 2023

      I have a team of 34 agents taking inbound chats (Flipkart E-commerce). My job is to maintain PCD score, achieving good C-sat targets, process improvement and various other analysis.Currently, enhancing my skills by doing deep analysis (Sig Sigma) and process suggestions.

    • Customer Service Agent
      • Feb 2021 - Jan 2022

      My task was to take inbound chats in Flipkart E-commerce. Handling product cancelation, return, offers were my Core job.

  • oberoi sukhvilas spa resort
    • new chandigarh
    • Ocer in Food & Beverage
      • Jul 2019 - Sep 2020

      My task was to take orders and serve the guests in the restaurant. Further, I used to suggest food and accompaniment to them. I was at the night duty, in heavy rain used to deliver the orders to the guests room alone. Good in pressure handling, sometimes got nervous but was effective in terms of work. My task was to take orders and serve the guests in the restaurant. Further, I used to suggest food and accompaniment to them. I was at the night duty, in heavy rain used to deliver the orders to the guests room alone. Good in pressure handling, sometimes got nervous but was effective in terms of work.

  • shloka events
    • Thailand
    • Freelance
      • Jan 2019 - Mar 2019

      Worked with Shlokas Events in 3 diiferent events. Location: Pattaya, Thailand & Dubai My task was at the airport in order to receive and greet the guests and escort them to the traveler which further take them to the event destination. Later on, helping in making hampers to be placed in the room of the guests. Worked with Shlokas Events in 3 diiferent events. Location: Pattaya, Thailand & Dubai My task was at the airport in order to receive and greet the guests and escort them to the traveler which further take them to the event destination. Later on, helping in making hampers to be placed in the room of the guests.

  • Pullman Hotels & Resorts
    • New Delhi Area, India
    • Trainee
      • Jan 2018 - Jul 2018

      6 Months industrial Trainee 6 Months industrial Trainee

  • Radisson
    • Belgium
    • Hospitality
    • 700 & Above Employee
    • Trainee
      • Jun 2017 - Jul 2017

Education

  • Vedatya Institute
    Bachelor in hospitality management, Hospitality Administration/Management
    2016 - 2019
  • Indira Gandhi National Open University
    bachelor in tourism studies, Hospitality Administration/Management
    2016 - 2019
  • Richmondd global school
    High School, Commerce
    2014 - 2016

Community

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