Experience

Hotel Horison Nindya Semarang

• Indonesia
• Hospitality

• • May 2023 - Present

  - Design hiring plans for all hotel departments based on seasonal needs- Interview and assess job candidates- Manage compensation and benefits plans- Oversee employee attendance and working schedules, including paid time off, overtime and breaksOnboard new hires- Report on employee turnover rates- Organize employee records, like contracts, paying special attention to work permits and visas- Implement employee retention programs (like end-of-season bonuses)- Coordinate accommodation, catering and transport for our staff when necessary-Schedule trainings for all hotel employees (for example, customer service skills training)- Act as the point of contact when employees have queries or job-related issues- Ensure hotel staff complies with relevant health and safety regulations Show less

• • Nov 2021 - May 2023

  HR Coordinator Responsibilities:• Revenue Growth• Leadership• Employee Retention• Talent Acquisition / Workforce Planning• Employee Engagement• Change Agent / Change Management• High-Level Readiness Report • Continuous Improvement.• Aligning HR to business Strategies.Training Coordinator Responsibilities:• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers• Draw an overall or individualized training and development plan that addresses needs and expectations• Deploy a wide variety of training methods• Conduct effective induction and orientation sessions• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them• Manage training budget• Provide opportunities for ongoing development• Resolve any specific problems and tailor training programs as necessary• Maintain a keen understanding of training trends, developments and best practices Show less



Kyriad Grand Master Hotel Purwodadi

• Indonesia
• Hospitality
• 1 - 100 Employee

• E-Commerce, Front Office Supervisor & Design Graphic

  • Nov 2020 - Oct 2021

  Responsibilities and duties of e-commerce - Have knowledge about online travel agent - Register hotel in online travel agent - Familiar with online travel agent system [ Agoda, Booking.com, Expedia, Tiket.com, Pegipegi.com, Etc.] - Update and maintenance rate and availability for online travel agent and own website - Handling hotel request related online travel agent - Handling guest complaints & request - Create a communicative design - Combining artistic, visual, and language elements in a design to convey a message Show less



Archipelago International Hotels, Resorts & Residences

• Indonesia
• Hospitality
• 700 & Above Employee

• Corporate E-Commerce - Central Indonesia

  • Oct 2019 - May 2020

  Responsibilities and duties of e-commerce - Have knowledge about online travel agent - Familiar with channel manager [ Rate Gain] - Familiar with booking engine - Register hotel in online travel agent - Familiar with online travel agent system [ Agoda, Booking.com, Expedia, Tiket.com, Pegipegi.com, Etc.] - Update and maintance rate and availbility for online travel agent and own website - Handling hotel request related online travel agent Responsibilities and duties of e-commerce - Have knowledge about online travel agent - Familiar with channel manager [ Rate Gain] - Familiar with booking engine - Register hotel in online travel agent - Familiar with online travel agent system [ Agoda, Booking.com, Expedia, Tiket.com, Pegipegi.com, Etc.] - Update and maintance rate and availbility for online travel agent and own website - Handling hotel request related online travel agent



Horison Ultima Riss Malioboro Yogyakarta

• Front Office Supervisor

  • Oct 2018 - Oct 2019

  - Supervise the efficient operations of reception including check in/out procedures - Support team members in handling guest requests and enquires to ensure a positive outcome is achieved - Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments - Demonstrate a high level of customer service at all times - Advise team of any special events or VIP Guests in the hotel for events or for general accommodations - Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards - Act in accordance with fire, health and safety regulations and follow the correct procedures when required - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Follow and adhere to company brand standards - Assist other departments wherever necessary and maintain good working relationships with Team Members - Work with my Manager to identify a specific project to complete during your internship placement Show less



PT Pesonna Indonesia Jaya (by Pegadaian)

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Dec 2017 - Oct 2018

  - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Show less



Sarila Hotel Solo

• India
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jan 2017 - Dec 2017

  Responsibilities • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments Show less



Puspa Juice Restoran dan Cafe

• Assistant Restaurant Manager

  • Jan 2017 - Aug 2017

  Responsibilities • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for goods, kitchen utensils and cleaning products • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Create detailed reports on weekly, monthly and annual revenues and expenses • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations Show less



Mommilk

• Food and Beverage Services
• 1 - 100 Employee

• Captain Waiter

  • Jun 2016 - Dec 2016

  Responsibilities • Greeting guests and taking drink and food orders • Staying attentive to the needs of guests in the dining area • Delivering food from the kitchen to the guests • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests • Following health code standards with regards to the handling of food • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more Show less



OCHA PANCAKE

• Sales Executive

  • Jan 2015 - May 2015

  Responsibilities • Conduct market research to identify selling possibilities and evaluate customer needs • Actively seek out new sales opportunities through cold calling, networking and social media • Set up meetings with potential clients and listen to their wishes and concerns • Prepare and deliver appropriate presentations on products and services • Create frequent reviews and reports with sales and financial data • Ensure the availability of stock for sales and demonstrations • Participate on behalf of the company in exhibitions or conferences • Negotiate/close deals and handle complaints or objections • Collaborate with team members to achieve better results • Gather feedback from customers or prospects and share with internal teams Show less