Senior Account Manager

• Mar 2023 - Present

Client Success Manager

• Nov 2022 - Mar 2023

Lead Account Manager

• May 2021 - Nov 2022

• Build and cultivate relationship with individual and corporate customers within MSME and large enterprise segments in financial services industries to achieve the GTV, Revenue, and Number of Transaction metrics. • Upselling and cross-selling OY! Indonesia products to the existing customers in the pipeline. • Analyzing the existing customer’s pain points, needs, and wants to create the custom solutions using OY! Indonesia’s product ecosystem. • Generate leads and referral from the account management pipeline for the business development division. • Helping the customer’s integration via API and act as a hub between product managers and customers. • Creating sales projection plan for the next fiscal year based on the available products. • Formulating the functional level strategy and implementation plan to adhere with the upper-level strategies. • Lead and nurture a team of account managers to ensure the account management division’s objectives and key results (OKR) achievements. • Managing daily needs and handling issues/complaints from the existing customers. Show less

Senior Business Development Manager

• Jan 2018 - Aug 2018

• Developed and maintained corporate segment customers on the 6th business development division (BDD6) • Managed 11 corporate accounts with a total credit limit of IDR 300 Bio and USD 17 Mio from various industries, including chemical industry, wholesale trading, IT, consulting firm to multi finance company • Monitored BDD6 credit portfolio including daily account movements, forex demand, and maturity date • Prepared the documents needed to open new credit facilities, extension, increase, and restructuring • Created memorandums and credit applications with comprehensive details including financial statement analysis, 5C’s, customer’s due diligence, cash flow projection, industry review, market trends, and competitive landscape • Reported directly to the division head and presented credit memorandums to BOD and BOC through credit meeting • Organized customer relationship management includes negotiation, profiling, complaint handling, and entertaining • Led four associate account officers to administer ongoing credit applications Show less

Relationship Manager

• Oct 2010 - May 2017

• Officer Development Program (ODP) batch 51 graduate • Relationship management experience focused on multiple loan segmentation, such as SME, corporate, and consumer loan, that span across various client's industries • Drafted loan memorandums (new facilities, extensions, increase, and restructuring) using 5C credit analysis including AML, KYC, CDD, and financial statement analysis • Performed loan restructuring via extension, composition, and auction within multiple branch offices • Supervised NPL accounts under West Sumatra Regional Office and achieved the national's best loan recovery performance • Business units involved during the career in BRI: Kantor Pusat Jakarta, Pusdiklat Ragunan, Kantor Cabang Veteran, Kantor Cabang Ciputat, Kantor Cabang Sigli, Kantor Wilayah Sumatera Barat, Kantor Wilayah Bandung, Kantor Cabang Cirebon Gunung Jati, Kantor Cabang Lahat Show less