Experience

Zooper

• Retail
• 1 - 100 Employee

• Director Of Business Development

  • Jan 2017 - Present

  London, England, United Kingdom & Pune, India Have been working with Zooper for over 3 years now - Responsible for Product Ideation and Product Marketing - Responsible for in depth market research and designing an elaborate sales campaign for its latest products. - Responsible for leading the sales team and driving sales while ensuring customer satisfaction. - Building teams to cater to client needs across domain.



Service delivery

• Computer Hardware
• 1 - 100 Employee

• Manager

  • Jul 2008 - Dec 2010

  Lead Service delivery, CRM and transition of 3 Projects - Medicaid Enrollment, Medicare Enrollment Services for a US Health Insurance client. Also managed another account - Subrogation General insurance. Managed end to end operations and financials and Transition for the accounts Extensive experience in US relating to client relationship management, project Management and Transition. Transitioned 3 projects end to end - Medicare Enrollment and Provider contracting in 2008, Complaint… Show more Lead Service delivery, CRM and transition of 3 Projects - Medicaid Enrollment, Medicare Enrollment Services for a US Health Insurance client. Also managed another account - Subrogation General insurance. Managed end to end operations and financials and Transition for the accounts Extensive experience in US relating to client relationship management, project Management and Transition. Transitioned 3 projects end to end - Medicare Enrollment and Provider contracting in 2008, Complaint tracking management and Enrollment in 2009. Carried out all activities post solution - Knowledge transfer, Creation of process maps, software development, Recruitment, Setting up Facility and IT infrastructure, setting up Operations and getting all relevant tollgates signed by the client. Facilitated various software development activities for the client which included creation of SRS, FSD, Completion of UAT and Launch of Software Tools Involved in providing Solutions for various other projects while working closely with IBM Business Development team Lead various initiatives on Business Development, Analysis and Implementation of various projects Facilitated Designing, Development, Testing and Supporting of new workflow software tools Manage File room Management and Software development vendors in NY and co-ordinate their Operations Show less



Health insurance

• United States
• Insurance Agencies and Brokerages
• 1 - 100 Employee

• Deputy manager

  • Apr 2007 - Jun 2008

  Trained in NY for 2 months at client site on Health insurance, Medicaid enrollment and worked on client relationship management Set up SLAs and conducted training for the file room management Vendor in NY Worked on initiating several enhancements in the software created by IBM for the client Responsible for turning around the project and lead the project to achieve revenue and GP targets Managed Operations for a general insurance Subrogation project. Ensured efficiency and… Show more Trained in NY for 2 months at client site on Health insurance, Medicaid enrollment and worked on client relationship management Set up SLAs and conducted training for the file room management Vendor in NY Worked on initiating several enhancements in the software created by IBM for the client Responsible for turning around the project and lead the project to achieve revenue and GP targets Managed Operations for a general insurance Subrogation project. Ensured efficiency and effectiveness of all operations in 6 LOBs of the process. Coaching, mentoring and provide regular feedback for continues improvement of Assistant managers Lead several audits for the process including IBM Project Management Review, SAS 70 audit, IQA etc. Felicitated discussions on Pricing and Contract Negotiations with the client Co-ordinated and Lead all Management reviews and client meetings Show less



Insurance

• Assistant Manager

  • Jan 2006 - Mar 2007

  Part of the pilot team of an Insurance Subrogation process Ensured efficiency and effectiveness of all operations in 3 LOBs assigned Collaborated with US counter-parts in defining, measuring and propagating key business objectives Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to maximize profitability and customer satisfaction Designed Process flows, operations manual, escalation… Show more Part of the pilot team of an Insurance Subrogation process Ensured efficiency and effectiveness of all operations in 3 LOBs assigned Collaborated with US counter-parts in defining, measuring and propagating key business objectives Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to maximize profitability and customer satisfaction Designed Process flows, operations manual, escalation processes. Part of the Recruitment team for recruitment of Associates, Subject Matter experts, Team Leaders in the company. Worked with the Quality Manager for process improvement initiatives. Worked on Attrition analysis and implementation of control measures based on the same. Worked with Client Software development team for automation of reports as per floor requirements Directed the workforce team in resource planning. Worked on planning and implementation of need based training programs based on periodic audits and reports Designed training module, procedure for process enhancement & quality assurance Worked with Client on day to day basis for the entire set up to happen in a smooth manner Regular client interaction, consistently follow up on client satisfaction and manage process from start to finish. Motivating subordinates to achieve and maximize process performance. Proactively, recommending strategies and improvement ideas to management. Developed and implemented training programs for the process. Worked on a Green Belt Six Sigma Project on Inventory Management and increased efficiency by 30% Show less