Experience

Dynamic Data Concepts

• Non-profit Organizations
• 1 - 100 Employee

• Senior Technical Support

  • Jun 2006 - Present

  Throughout my tenure at DDC, I have performed an assortment of functions. While varied in their purpose, these tasks required many of the same skills – sharp analytical skills, excellent written and verbal communication, the ability to work as a team, and a commitment to quality in the job performed. System Design • Designed new components such as a check-in kiosk app, parts of our Query Builder, many Online Interfaces and various other solutions • Worked hand-in-hand with clients and developers to design cutting-edge solutions that met their needs, were compatible with our existing system structure and would be scalable for future enhancements • Collaborated with development team and managed outsourced programmers • Responsible for QA of these new components and ensured successful implementation and maintenance Senior Tech Support • Conducted staff training seminars and demos • Assists lower-level tech support with questions and issue • Deal with high profile and difficult clients, ensuring client satisfaction • Throughout my years as a support rep, I have been extremely dedicated to the success of my client, going beyond ‘9-to-5’ support Implementation Specialist • Managed and maintained all aspects of implementation process from data conversion until successful implementation • Tested data conversions, assisting data analyst in the best way to convert clients’ data. • Responsible for writing specs for any special projects, acting as liaison between client and development department to ensure successful execution • Trained new clients on company software • Acted as consultant to client, advising them of the best way to utilize company's software as well as best business practice Marketing • Wrote all text for company website, brochure and other marketing collateral • Designed new company website • Maintains company websites • Responsible for creating “What’s New” flyers and other ad-hoc marketing materials • Wrote and helped direct youtube videos Show less



The Lakewood Shopper

• Contributing Writer

  • Jan 2016 - Present

  Write monthly fiction stories under the pseudonym of Leah Weiden. Write monthly fiction stories under the pseudonym of Leah Weiden.



Beacon Hill Mortgage Corp

• United States
• Financial Services

• Administrator

  • Feb 2002 - Jun 2006

  Office Administration: • Responsible for preparing loan requests to be submitted to the U.S. Department of Housing and Urban Development (HUD) for insurance for loans in the ten of millions of dollars. Processed the loan from the initial application stage until Final Closing, working directly with clients, third-party reviewers, underwriting staff, legal council, and HUD officials. • Prepared issuance and coordinated delivery of Governmental National Mortgage Association (GNMA) Mortgage Backed Securities. • Created and edited loan contracts, underwriting narratives, and reports.• Acted as HUD Rehab Escrow Administrator. Oversees the completion of project’s repairs and distribution of millions of dollars in rehab escrow funds. Reported directly to HUD.• Wrote, implemented, and oversaw company’s Quality Control Plan.• Reported directly to company’s external and government auditors.Computer Administration: • Created dynamic invoicing system containing links to government reporting subsystem, reducing margin of error to 0%.• Revamped company website, resulting in manifold increase of new business inquires.• Responsible for all network upgrades, software installation, and troubleshooting for office peer-to-peer LAN. • Created prospective clients database for innovative, aggressive marketing campaign. Show less

• Executive Secretary

  • Jul 2000 - Feb 2002

  • Maintained GNMA portfolio information and processed GNMA monthly reporting. • Managed mortgage client’s accounts receivable and payable. • Maintained all clients’ escrow and replacement reserve account transactions.• Maintained office calendar, scheduling, and travel arrangements.• Created customized applications using Excel, Access, and Adobe Acrobat. • Created company website using Microsoft FrontPage 2000 and HTML. Established web-hosting provider services and set-up company domain name and e-mail. Show less



N/A

• Cleveland, OH

• Private Tutor

  • Jan 2001 - Jan 2002

  • One-on-one teaching of brain damaged boy. • Created curriculum customized for his special needs. • One-on-one teaching of brain damaged boy. • Created curriculum customized for his special needs.