Group Sales and Events

• Jan 2023 - Present

· Using Envision to block events and large group bedroom bookings/corporate stays · Billing with Pro-Forma/Safer Pay · Creating Contracts for Event space hire and large groups · Detailing events on Envision to create Banquet Event Orders for all relevant departments · Using Envision to block events and large group bedroom bookings/corporate stays · Billing with Pro-Forma/Safer Pay · Creating Contracts for Event space hire and large groups · Detailing events on Envision to create Banquet Event Orders for all relevant departments

Application Support Consultant

• Sep 2022 - Jan 2023

Office Administrator

• Jun 2022 - Sep 2022

Temporary role as I searched for graduate opportunities. Temporary role as I searched for graduate opportunities.

Administrator at Advanced Business Software

• Mar 2022 - Jun 2022

Being the first point of contact for visitors Email inbox and switchboard management. E-diary and meeting room management. Liaising with colleagues and management. Completing and checking forms/paperwork. Inputting spreadsheet information. Assisting in document production. General administrative duties including ordering stationery/office supplies, catering requirements, scanning, copying, filling, and maintenance requirements. Management of internal/external post and booking courier collections. (Crossflight, Royal Mail) Assisting in fire evacuations following the business’s current guidelines and procedures. Dealing with customer queries. Show less

Front Office/PBX/Switchboard Operator

• Aug 2021 - May 2022

Processing cash or card payments on Opera Explain our current procedures and policies Answering the telephone and replying to emails regarding guest queries, requests, concerns and complaints using a professional and helpful telephone manner Assisting colleagues during busy periods at the front desk or PBX system Continuous training on WorldofHyatt portal to ensure guests are satisfied with their experience and that I am acting professionally and conducting my role within Hyatt’s standards Show less

Employability Mentor

• Nov 2020 - May 2021

Mentored first year students to support their transition into university as part of nationally recognised university mentoring scheme. Developed my active listening skills enabling me to be a more effective communicator. Balanced part time work with a full-time course with time allocated for activities with mentee. Successfully adapted to changing demands, conditions and needs of my mentee, including supporting them through challenging situations. Creating newsletters, checking CV’s and covering letters and practice interviews, preparation for cognitive tests Weekly one-to-one catchups with each mentee on Microsoft Teams or via telephone motivating, encouraging and advising each student depending on their course, location, role and field they are looking to explore Partaking in mini virtual assessment centres for mentees with the other mentors Show less