Sr. IT Support Specialist

• Nov 2022 - Present

Information System Technician ll

• Mar 2022 - Nov 2022

•Department Liason for Alameda County Public health, DCDCP department. Handling any and all inquires from department to Information Systems department. •Answer helpdesk support calls, emails, and JIRA tickets to troubleshoot and resolve problems. • Imaging laptops for Deployment to employees. Briefing staff on setup and workings of their laptop equipment. • Fulfill any computer related requests from Departments or Programs. • Working with other staff in teamwork like fashion to resolve computer related issues beyond his/her technical knowledge Show less

IT Inventory Technician

• Mar 2020 - Mar 2022

-IT Logistics, Deploying new and replacement devices to new and existing users and employees. -Provisioning cellular devices such as Iphones and Samsung smartphones along with activating cellular numbers and SIM cards through ATT and Verizon network portals. - Flashing and Imaging of MACS, PC laptops and PC desktops for each users unique experience. -Active directory, Employee password changes and password resets. -Accurately Inventory Devices and equipment with no errors. -IT Logistics, Deploying new and replacement devices to new and existing users and employees. -Provisioning cellular devices such as Iphones and Samsung smartphones along with activating cellular numbers and SIM cards through ATT and Verizon network portals. - Flashing and Imaging of MACS, PC laptops and PC desktops for each users unique experience. -Active directory, Employee password changes and password resets. -Accurately Inventory Devices and equipment with no errors.

Lead IMAC Technician ll

• Nov 2019 - Feb 2020

-Proficiently led teams in disconnecting/reconnecting PC workstation and peripherals in a timely manner. As well as occasional desk telephones. -Accurately inventory and document layout of technical equipment, including port connections. -Proficiently led teams in disconnecting/reconnecting PC workstation and peripherals in a timely manner. As well as occasional desk telephones. -Accurately inventory and document layout of technical equipment, including port connections.

IT Service and Support Trainee

• Sep 2019 - Nov 2019

Assemble a computer from scratch, install an operating system on a computer: Windows 10 and Linux Ubuntu 18.04.2. Solid understanding of how the internet works. • Utilize common problem-solving methodologies and soft skills in an Information Technology setting. Windows 10 and Linux Ubuntu administration: set up users, groups, and permissions for account access. Install, configure, and remove software on the Windows and Linux operating systems. Assemble a computer from scratch, install an operating system on a computer: Windows 10 and Linux Ubuntu 18.04.2. Solid understanding of how the internet works. • Utilize common problem-solving methodologies and soft skills in an Information Technology setting. Windows 10 and Linux Ubuntu administration: set up users, groups, and permissions for account access. Install, configure, and remove software on the Windows and Linux operating systems.

Warehouse Associate

• Feb 2019 - Sep 2019