Experience

Concentric

• United States
• Facilities Services
• 100 - 200 Employee

• Investigative Analyst

  • Jul 2022 - Present

  Triage incoming requests for information, provide timely and pertinent analysis, and coordinate response efforts with multiple departments Analyze and assess risks and threats to the company, associates, or assets Evaluate escalating situations, apply critical thinking, and coordinate effectively with other security personnel Gather, analyze, and evaluate information from a variety of sources Produce clear and concise intelligence reports, threat assessments, and other investigative products Build and maintain business relationships internally, as well as with external partners and law enforcement agencies Assist in case management and provide monthly, quarterly, and annual reports


WA Department of Children, Youth, and Families
• United States
• Government Administration
• 700 & Above Employee
• Social Services Specialist

  • Jul 2021 - Jul 2022


Weld Seattle

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • Mar 2021 - May 2022

  Community organization, transitional housing, and 1426 foundation building Community organization, transitional housing, and 1426 foundation building



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Command Center Operator

  • Dec 2020 - Jul 2021

  · Utilized advanced hardware and software computer skills to ensure the security of all Kaiser Permanente hospitals in Washington. · Investigated alarms with rapid response to dispatch emergency services. · Compiled daily reports and incident reports into various data entry systems. · A licensed security specialist in accordance with national legislation. · Utilized advanced hardware and software computer skills to ensure the security of all Kaiser Permanente hospitals in Washington. · Investigated alarms with rapid response to dispatch emergency services. · Compiled daily reports and incident reports into various data entry systems. · A licensed security specialist in accordance with national legislation.



Iron County Children's Justice Center

• Intern

  • May 2019 - Dec 2020

  Input data into the county system, provided quarterly reports on data before deadlines, planned county-level events for 200+ citizens, and participated in the biweekly MDT staffings. Input data into the county system, provided quarterly reports on data before deadlines, planned county-level events for 200+ citizens, and participated in the biweekly MDT staffings.



Vivint Smart Home

• Canada
• 1 - 100 Employee

• Advanced Technical Support

  • Feb 2019 - Aug 2020

  Consistently maintain expected statistics through customer service interactions, 18:30 AHT (Average Handle Time), 80% FCR (First Call Resolution), and 3.5% WO (Work Orders). Consistently maintain expected statistics through customer service interactions, 18:30 AHT (Average Handle Time), 80% FCR (First Call Resolution), and 3.5% WO (Work Orders).