Adia Lo
Product Analyst at CreateMe- Claim this Profile
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English Full professional proficiency
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Cantonese Native or bilingual proficiency
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Chinese Full professional proficiency
Topline Score
Bio
Samuel YK CHEUNG
During the time that Adia worked for me as manager of global production services team responsible for level 2 supports of order management, costing, VBS automation modules of Li & Fung digital platform. She managed both level 2 and level 1 production services team members with thousands of incident and service request tickets monthly while she also played a key role of ITIL transformation project. Adia is a detail-oriented person that consistently deliver quality works even under a tight schedule. She's highly recommended for any global IT roles and I’m sure she will be a great asset in any organization wherever she goes.
Samuel YK CHEUNG
During the time that Adia worked for me as manager of global production services team responsible for level 2 supports of order management, costing, VBS automation modules of Li & Fung digital platform. She managed both level 2 and level 1 production services team members with thousands of incident and service request tickets monthly while she also played a key role of ITIL transformation project. Adia is a detail-oriented person that consistently deliver quality works even under a tight schedule. She's highly recommended for any global IT roles and I’m sure she will be a great asset in any organization wherever she goes.
Samuel YK CHEUNG
During the time that Adia worked for me as manager of global production services team responsible for level 2 supports of order management, costing, VBS automation modules of Li & Fung digital platform. She managed both level 2 and level 1 production services team members with thousands of incident and service request tickets monthly while she also played a key role of ITIL transformation project. Adia is a detail-oriented person that consistently deliver quality works even under a tight schedule. She's highly recommended for any global IT roles and I’m sure she will be a great asset in any organization wherever she goes.
Samuel YK CHEUNG
During the time that Adia worked for me as manager of global production services team responsible for level 2 supports of order management, costing, VBS automation modules of Li & Fung digital platform. She managed both level 2 and level 1 production services team members with thousands of incident and service request tickets monthly while she also played a key role of ITIL transformation project. Adia is a detail-oriented person that consistently deliver quality works even under a tight schedule. She's highly recommended for any global IT roles and I’m sure she will be a great asset in any organization wherever she goes.
Credentials
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ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeJan, 2020- Nov, 2024
Experience
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CreateMe
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United States
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Software Development
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100 - 200 Employee
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Product Analyst
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May 2021 - Present
• Contributed to roadmap planning for software and hardware, conducted solutioning for PLM, CAD, and hardware integration. • Established collaborative working relationships with stakeholders, UX and engineers and worked with UX team for customer journey creation process. • Managed sprints for integration efforts and documented requirements; product requirements documents (PRD) for software and hardware. • Built tasks, user stories, epics, initiatives, and roadmaps in project and product management tools (Jira, Aha!, Clubhouse). Show less
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LF Distribution Holding Inc. (A Li & Fung Company)
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New York, New York, United States
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Solution Analyst (Assistant IT Manager)
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Oct 2019 - Jun 2020
(MILLWORK HOLDINGS CO., INC - Subsidiary of Li & Fung, Hong Kong) Customer Success/Production Services Team • Determined operational objectives by studying business functions, gathering information, evaluating output requirements and formats. • Constructed workflow charts and diagrams, studied system capabilities, and wrote specifications. • Defined project requirements by identifying project milestones, phases, and elements and forming project teams. • Provided support to local/overseas users on Supply Chain management applications; Costing, EDI, Order Management, Tracking and Inspection applications. • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports. Show less
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Li & Fung
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Hong Kong
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Application Support Analyst (Assistant IT Manager)
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Jan 2006 - Sep 2019
Production Services Team (2012-2019) • Provided L2 support as SME on Supply Chain management applications; Costing, EDI integration, Order Management, Tracking and Inspection applications. • Developed macro tools in Excel VBA to streamline integration process and report generation. • Analyzed incidents and service requests to identify service improvement and efficiency initiatives, and appropriate training to streamline the daily process. • Measured performance to ensure tickets resolved and outperform the SLA requirement. • Developed and maintained performance reports. Account Management Team (2006-2012) • Analyzed business requirements, implemented EDI/integration processes between customers and vendors, cooperated with development teams to implement application change requests and enhancements, oversaw the daily process of applications. • Developed macro tools in Excel VBA to streamline integration process and report generation. • Managed projects such as customer on-boarding, process analysis, integration implementation. Show less
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Education
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New York University
Bachelor of Arts, Computer Science
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