Client Manager

• Oct 2022 - Present

Technical Sales Engineer

• Aug 2021 - Sep 2021

• Maximising sales within the assigned customer portfolio and uncovering new customers and opportunities by execution of sales growth strategies• Consulting with and advising customers on the best service solution in accordance with standard processes, procedures, and safety guidelines.• Developing, owning, and nurturing Swagelok service portfolio offerings to grow wallet share and customer awareness.• Checking and validation of orders for compliance with technical customer requirements.• Preparation of weekly / monthly business activity reports, periodic sales reports, and analysis• Remote product demonstrations/tutorials using virtual platforms.• Use of CRM to capture sales opportunities and forecast• Identify and develop new opportunities in current and prospective accounts Show less

Graduate Technical Sales Engineer

• Aug 2020 - Jul 2021

Junior Mechanical Engineer

• Dec 2018 - Jun 2019

• Examine KPI's for all areas of the department and manage the same. • Organising sales visits and liaising with existing clients. • Formulating tenders, proposals and quotations. • Use Solidworks 3D and Autocad software to design and achieve product documentation. • Offer technical support to other employees regarding mechanical design, fabrication, testing, or documentation. • Examine KPI's for all areas of the department and manage the same. • Organising sales visits and liaising with existing clients. • Formulating tenders, proposals and quotations. • Use Solidworks 3D and Autocad software to design and achieve product documentation. • Offer technical support to other employees regarding mechanical design, fabrication, testing, or documentation.

Customer Service Representative

• Nov 2017 - Nov 2018

• Developing qualified leads/calls through telephone calls, prospecting emails, and referrals. • Responsible for answering daily calls, processing orders, and managing selected accounts. • Troubleshoot order issues, resolve customer questions or reroute if necessary. • Effectively handle returns and/or customer complaints and process refunds. • Proficient in providing information and selling items over the phone services to clients • Performing data entry services for the company regarding punching in customer information, call logs, and successful sales. • Continuously evaluate and identify opportunities to drive process improvements. Show less