Experience

The Luxe Nomad

• Singapore
• Hospitality
• 1 - 100 Employee

• General Manager - Indonesia

  • May 2022 - Present

  The Luxe Nomad is Asia-Pacific’s leading luxury villa management and booking portal company. With 85+ exclusively managed properties across Bali, Koh Samui and Phuket. Appointed to the established Indonesia Team to drive transformation across all aspects of operations, finance, revenue and marketing including acquisition, managing and expanding 40+ Luxury Properties across Bali - Indonesia

• Director Of Operations - Indonesia

  • Jul 2020 - May 2022

  Responsible for overall The Luxe Nomad Operations. Ensure all The Luxe Nomad's Area Managers, Villa Managers, Estate Managers, Service Culture Controller and all aspects of operations perform well. Directing creation, implementation and SOP analysis. Directing strategy for all Team Members to be efficient in Cost, Time and Resources. Directing overall The Luxe Nomad Operations, from action plans, execution and evaluate results. Create & control corporate budgets. Analyze Monthly, Quarterly and Yearly P&L. Oversee inventories. Ensure proper asset and property maintenance. Supervise recruitment, training and overseeing the supervision of employees. Supervise regular and special maintenance plan. Liaise and maintain good relationship with all villa owners. Analyze each villa / estate / property occupancy, analyze comp-set & SWOT analysis and liaise with marketing team to ensure satisfactory occupancy level. Analyze team member’s workload and initiate Training. Survey and oversee set up & opening for new properties / villa / estate.

• Head Of Operations - Indonesia

  • Jun 2019 - Jul 2020

  Responsible for overall The Luxe Nomad Operations. Ensure all The Luxe Nomad's Area Managers, Villa Managers, Estate Managers, Service Culture Controller and all aspects of operations perform well. Create, implement and analyze SOP. Ensure all Team Members are efficient in Cost, Time and Resources. Analyze overall The Luxe Nomad Operations, prepare Action Plans, Supervise Execution and Evalute results. Create & control budgets. Analyze Monthly, Quarterly and Yearly P&L. Conduct inventories. Ensure proper asset and property maintenance. Supervise recruitment, training and overseeing the supervision of employees. Supervise regular and special maintenance plan. Liaise and maintain good relationship with all villa owners. Analyze each villa / estate / property occupancy, prepare comp-set & SWOT analysis and liaise with marketing team to ensure satisfactory occupancy level. Analyze team member’s workload and provide Training. Survey, setting up & prepare opening for new properties / villa / estate.



Elite Havens

• Singapore
• Hospitality
• 100 - 200 Employee

• Area Operations Manager

  • Mar 2017 - May 2019

  Responsible for overall Villa Operations. Ensure all Villa Managers and Estate Managers under my supervision perform well. Create, implement and analyze SOP. Ensure all Team Members are efficient in Cost, Time and Resources. Create & control budgets. Analyze Monthly, Quarterly and Yearly P&L. Conduct inventories. Ensure proper asset and property maintenance. Maintain good communication with guest. Conduct recruitment, training and overseeing the supervision of employees. Create regular and special maintenance plan. Liaise and maintain good relationship with all villa owners. Analyze each villa / estate / property occupancy, prepare comp-set & SWOT analysis then liaise with marketing team to ensure satisfactory occupancy level. Analyze team member’s workload and provide Training. Survey, setting up & prepare opening for new properties / villa / estate. Maintain Social Media Feed in several properties as necessary.

• Chief of Event Committee

  • Oct 2017 - Dec 2018

  Responsible for overall Corporate Internal Events. Planning, execute and evaluate Monthly and Yearly Corporate events. Ensure all Team Members are efficient in cost, time and resources. Create & control corporate event budgets.



The Slow

• Indonesia
• Hospitality
• 1 - 100 Employee

• Food and Beverage Manager

  • Sep 2016 - Apr 2017

  Pre Opening - Responsible for overall Food & Beverage Operations. Create, implement and analyze SOP. Updating social media page feeds. Ensure all Team Members are efficient in Cost, Time and Resources. Planning marketing and sales strategies. Create & control budgets. Conduct routine inventories. Ensure proper asset and property maintenance. Maintain good communication with guest. Overseeing the supervision of employees. Conduct recruitment and training. Handling events and guest’s special requirements. Create sales event and promotions. Liaise and maintain good relationship with all partners and suppliers.



Villa Satria

• Recreational Facilities
• 1 - 100 Employee

• Villa Manager

  • Aug 2014 - Nov 2016

  Responsible for Overall Villa Operations. Create, implement and analyze SOP. Updating social media page feeds. Ensure all Team Members are efficient in Cost, Time and Resources. Planning marketing strategies. Create & control budgets. Conduct regular inventories. Dealing with Villa Owner. Ensure proper asset and property maintenance. Maintain good communication with all guest after leaving the Villa. Overseeing the supervision of employees, projects and guest activities. Responsible for Overall Villa Operations. Create, implement and analyze SOP. Updating social media page feeds. Ensure all Team Members are efficient in Cost, Time and Resources. Planning marketing strategies. Create & control budgets. Conduct regular inventories. Dealing with Villa Owner. Ensure proper asset and property maintenance. Maintain good communication with all guest after leaving the Villa. Overseeing the supervision of employees, projects and guest activities.



Villa Kubu Seminyak

• Hospitality

• Operations Manager

  • Sep 2013 - Aug 2014

  Responsible for General Villa Operations, create, implement and analyze SOP throughout all department, helping the General Manager to control budgets, inventories, overseeing the supervision of employees, make sure all Subordinate Managers are efficient in Cost, Time and Resources while not compromising high quality standard.

• Sales Marketing Manager

  • Feb 2013 - Sep 2013

  Responsible for all Revenue Generating and Guest Service Department Operations, Prepare, Execute and Analyze Sales and Marketing Strategy while also provide Forecast Data for all Departments. Setup Sales Target throughout all Revenue Generating Departments. Ensure all Subordinate Managers understand, aligned and achieve sales target.

• Guest Relation & Spa Manager

  • Sep 2012 - Feb 2013

  Responsible for maintaining Guest satisfaction and Pre-Arrivals Operations. Direct, supervise and align all related department to meet guest expectation. Oversee all Weddings, Events and Functions. While at the same time, also appointed as Spa Manager and responsible for overall Spa Venus @ Villa Kubu Operations. Prepare, Execute and Analyze Sales and Marketing Strategy while also provide Forecast Data for Spa Venus. Setup Sales Target & Action Plan. Conduct Inventory and Monthly Evaluation.



PT. XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Duty (Team) Leader

  • Aug 2011 - Aug 2012

  Responsible for maintaining Customer Satisfaction, Staff’s Skill Development, Staff Mood Management, and XL Center Operational. Provide daily, weekly and monthly reports and analyze traffic trend to ensure best strategy implementation. Responsible for maintaining Customer Satisfaction, Staff’s Skill Development, Staff Mood Management, and XL Center Operational. Provide daily, weekly and monthly reports and analyze traffic trend to ensure best strategy implementation.