Experience

Heritage Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Analyst, Quality Assurance & Workforce Management

  • Oct 2020 - Present

• Customer Service Representative

  • Jan 2018 - Sep 2020

  Manage inbound and outbound calls in a timely mannerFollow communication scripts and draftsMeet personal and team targetsIdentify customers' queries, clarify information and provide adequate solutions or alternativesKeep records of all conversations in the bank's and Contact Centre database in a comprehensive mannerSeize opportunities to cross-sell and up-sell bank's products when they ariseBuild sustainable relationships and engage customers by going the extra mile



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - Jan 2018

  Effectively manage large numbers of incoming callsAdequately identify and assist with customers' queriesProvide accurate and complete information to customersMeet team target and call handling quotasHandle complaints, provide appropriate solutions/alternatives within the stipulated time frame and follow-up to ensure resolutionUpdate records of all requests, queries, complaints raised by customers



NYSC Top 300

• Nigeria
• Human Resources Services
• 100 - 200 Employee

• English Teacher

  • Aug 2014 - Jul 2015

  English Studies TeacherLiterature-In-English TeacherAssistant Form TeacherSupervision of students during Exams and Prep. Classes