Adetoun Dacosta

Customer Success Officer at Carbon
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Credentials

  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Product Management
    EntryLevel
    Jul, 2022
    - Nov, 2024
  • Agile Scrum Foundation
    Simplilearn
    Apr, 2022
    - Nov, 2024
  • Product Management
    Utiva
    Nov, 2021
    - Nov, 2024
  • Human resource management
    Ciel Consulting
    Mar, 2019
    - Nov, 2024

Experience

  • Carbon
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Customer Success Officer
      • Apr 2023 - Present

      Resolving inquiries and complaints for a large base of customers daily through e-mails. Delivering prompt and effective customer service through various communication channels using Zoho, Mambu and other relevant software. Identifying and accessing customer needs to ensure satisfaction. Documenting customer interactions and feedback accurately. Collaborating with other teams to escalate and resolve complex customer issues. Utilizing data and metrics to improve processes and decision-making. Show less

  • Rise
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Associate
      • Feb 2022 - Mar 2023

      Assisted customers in on-boarding as they transition from sales to active users. Utilized in-depth product knowledge, training, and problem-solving abilities to improve customer engagement and provide successful results. Handled customer inquiries and complaints through phone call, emails and social media channels. Collaborated with internal teams to access additional resources and provide customers with the tools and solutions they needed. Proactively delivered customer feedback as a voice to internal teams on their needs, challenges and identified areas of improvement for the product. Show less

  • DiamondScripts
    • Nigeria
    • Software Development
    • 1 - 100 Employee
    • Customer Support Associate
      • Jul 2019 - Jan 2022

      Responded to customer enquiries and queries through social media channels and email.Resolved issues and rectified technical problems for clients.Identified customer needs and assisted customers in using specific features.• Monitored clients operations and data daily and kept them updated on new features and functionalities.Kept detailed records and responded promptly to customer inquiries, transactions, comments, and complaints

    • Junior Product Manager
      • Jul 2019 - Jan 2022

      Prioritized product features and capabilities.Documented user stories and use cases for new features and enhancements in the productUnderstood and representing user needs, gathering feedback from customersWorked with the developers to deliver quality features and products within the expected timeline.Managed the development of Logistics technology product.

  • National Youth Service Corps
    • 700 & Above Employee
    • Assistant Administrative Officer
      • Apr 2018 - Apr 2019

      In my role at Ifo Local Government, I carried out the following: Answered and transferred inbound phone calls of clients Coordinated and maintained a record for staff which enhanced smooth operations Performed a wide range of administrative support activities for the department Received and directed clients to resolve administrative problems and enquiries Retrieved documents from filing system & handled request for information and data In my role at Ifo Local Government, I carried out the following: Answered and transferred inbound phone calls of clients Coordinated and maintained a record for staff which enhanced smooth operations Performed a wide range of administrative support activities for the department Received and directed clients to resolve administrative problems and enquiries Retrieved documents from filing system & handled request for information and data

  • Microfinance Bank : Unicredit Cooperative Society
    • Lagos, Nigeria
    • Data Entry Officer
      • Jan 2018 - Mar 2018

      Prepared and sorted documents for data entry Entered data into database software accurately. Resolved discrepancies in information and obtained further information for incomplete documents. Created data backups as part of a contingency plan Responded rapidly to information requests from authorized members Prepared and sorted documents for data entry Entered data into database software accurately. Resolved discrepancies in information and obtained further information for incomplete documents. Created data backups as part of a contingency plan Responded rapidly to information requests from authorized members

Education

  • University of Lagos
    Bachelor of Arts - BA, Philosophy
    2013 - 2017

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