Human Resources Generalist

• Dec 2020 - Present

• Ownership of improvements to systems, processes and administration mechanism • Advising Line Managers and other collagues on various HR related processes and policies • Administration of HR policies, procedures, processes and forms ensuring compliance with local legislation • Process improvements including automation of manual processes • Assist with audits • Daily, weekly and monthly reporting to management • Managing and maintaining good relations with the colleagues and key stakeholders Show less

Training Administrator

• Aug 2015 - Nov 2020

o Maintaining up-to-date, correct, and accurate training records, such as trainee lists, schedules, attendance sheets, and so on o Create٫ review and disseminate training material٫ such as instructional notes٫ feedback forms and so on o Booking classrooms or other appropriate venues and ensuring that they are properly setup. o Overseeing the preparation and dissemination of materials such as instructional notes, feedback forms, and so on o Serving as a bridge or a point of contact for vendors and participants o Handling and resolving issues as they arise o Gathering, filing, and submitting reports as they come up on site. o Ensuring that employees and vendors follow established guidelines and policies. o Help vendors and participants interact with each other٫ when necessary. o Ensure the compliance of all training activities with established policies and best practices. o Participating in the planning, development, creation, and implementation of training programs group wide. o Conducts needs assessments/instructional analysis to ensure conformity with mission training objectives and develops training plans as needed group wide. o Prepares auxiliary plans for training project completion, including comprehensive scripting/thematic/storyboarding and timelines. Coordinates related instructional document preparation from support staff. o Conducts performance-based measurement assessments for objective evaluation of instructional programs. o Prepares training status reports, exhibits, communications and training desk procedures as required. o Consults with senior instructional staff to confirm program/system objectives, operational procedures, and system/program constraints. o Conducts instructional program training and evaluates training review criteria. o Remains current on developments in training and instructional methodologies, including technology enhancements, and attends periodic seminars, forums, and meetings to ensure currency of education. Show less

Call Center Representative

• Jan 2014 - Apr 2014