Experience

ACCUINFRA TECHNOLOGY LTD

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Technical Support

  • Jan 2023 - Present

  • Efficiently manage and resolve complaints from customers.• Serve as a liaison between the sales team, customer success team, andADETITUN OLUWASEGUN ADEWUNMIcustomers to effectively address any issues or concerns.• Troubleshoot and configure software and hardware to resolve technicalissues.• Collaborate with other engineers to resolve platform and provider-relatedissues that may impact user experience.• Proactively diagnose and troubleshoot technical issues that have beenescalated by the customer.• Escalate unresolved issues to the appropriate internal or external teams, suchas providers, partners, or other software engineers.• Provide timely and accurate feedback to both the support team member andcustomers.• Ensure that all issues are properly logged and resolved promptly. Show less

• Sales Marketing Executive

  • Aug 2022 - Present

  Create and schedule planned marketing campaigns for respective digitalchannels.• Create and monitor email marketing campaigns to maximize client results.• Prepare Proposals to Customer and Do regular Follow up.• Generate Sales leads using Social media platforms and Online Presence.• Maintain and update sales and customer records• Timely deployment of all content and timely engagement of the brand'saudience across channels.• Communicate important feedback from customers internally• Stay up-to-date with new products and features• Organize and arrange sales meetings and conferences.• Maintain and manage customer databases.• Coordinate between sales and purchase departments. Show less



Durose Pharmacy

• Suru Lere, Lagos, Nigeria

• Human Resources Manager

  • Dec 2021 - Apr 2022

  • Updating internal databases with new hire information • Gather payroll data like bank accounts and working days • Publish and remove job ads • Schedule job interviews and contact candidates as needed • Prepare reports and presentations on HR-related metrics like total number of hires by department. • Develop training and onboarding material for pharmacy staff, in collaboration with the Pharmacist. • Respond to employees’ questions about benefits (for example, number of Vacation days they’re eligible for) • Ensure that all staff carry out their duties as stated in the job descriptions and in the employee handbook • Maintain digital and physical personnel records like employment contracts and Paid Time Off (PTO) requests • Create and distribute guidelines and FAQ documents about company policies • Ensure all back-office resources and assets are properly managed • Supervise and ensure pharmacy and back office are organized, neat and tidy. • Work with other staff members to ensure smooth and efficient processes in the pharmacy Show less



MobileXcetera

• Maryland, Lagos.

• Content personnel/Technical Support

  • Jun 2018 - Dec 2021

  • Troubleshoot code where required, update and maintain artistes’ content and code on most network/streaming platforms • Maintain business relation with existing and potential clients (artistes) • Taking part in the preparation and execution of technical tests of products and the database. • Populating the database with new information and also maintaining database security, preventing data loss, identifying and escalating immediately any risks to the database service. • Creating and designing promotional images and other visual outputs (e.g. banners, flyers, gift cards etc) using Canva graphic software. • Preparing log analysis of clients’ due payment using data pulled from Microsoft SQL server database and excel spreadsheet. • Processing and execution of media files for streaming platforms • Engaging in client management by sourcing, engaging and following up on clients and client’s requests • Submission of media contents on mtn, 9mobile, airtel & glo and other music streaming platforms including Boomplay for approval • Responding to user requests and queries, determining root causes of issues, addressing concerns, and managing systems/data permissions to ensure users have proper access to approved resources. • Identify opportunities for improvements and enhancements, gather user feedback, learn new technologies and platforms as identified by the architecture roadmap, and provide recommendations. Show less



Complanet Technologies

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Specialist

  • Oct 2016 - Feb 2017