Experience

Meristem Nigeria

• Nigeria
• Financial Services
• 100 - 200 Employee

• • May 2022 - Present

  • Responsible for preparing and implementing comprehensive strategic plans to facilitate the achievement of the Company’s financial target.• Improve customer service experience, create engaged customers and facilitate organic growth.• Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.• Develop service procedures, policies and standards.• Supervising the daily operations of the customer service department.• Develop growth strategies focused both on financial gain and customer satisfaction.• Maintain records of all conversations and updates the CRM database and other databases in a comprehensible manner. Show less

• • Jan 2021 - Jul 2022

  • Developed new service offerings based on detailed and documented insights of market and client needs• Design and give presentations to prospective clients and internal executives.• Deliver advisory services to clients about investing in securities such as stocks, mutual funds, treasury bills, fixed deposit etc.• Monitors product releases depending on consumer interest, seasonality and marketing volatility.

• • Oct 2017 - Jan 2021

  • Attends to all callers/clients that contact Meristem office(s) courteously and professionally and ensures that their inquiries, issues or requests are attended to within 10 minutes.• Provide sustainable relationships and engages 50 clients and 10 potential customers on a weekly basis.• Manages personal portfolio for retail clients and placed trades on the Nigerian Stock Exchange for a minimum of 18 clients per day.• Collaborates with a team of 12 to provide necessary information needed to generate reports on a monthly basis in respect of all the clients under management.• Designed presentation and booth concept development Show less



Bel Impex Limited

• Nigeria
• Paper & Forest Products
• 1 - 100 Employee

• Intern(Logistics Department)

  • Dec 2014 - Feb 2015