Support Specialist

• Apr 2022 - Present

User Operations Specialist

• Aug 2021 - Apr 2022

Customer Service Representative

• Oct 2020 - Aug 2021

Collaborating with team members to implement highly rewarding customer service initiatives. I also employ my excellent interpersonal skills and ability to create a friendly and pleasant environment to build healthy business relationships with customers. Collaborating with team members to implement highly rewarding customer service initiatives. I also employ my excellent interpersonal skills and ability to create a friendly and pleasant environment to build healthy business relationships with customers.

Administrative Officer

• May 2018 - Sep 2020

• Maintained track of students’ educational progress and performance informing evaluation operations on strategy effectiveness. • Assisted the school administrator in running the school in an effective manner. • Maintained impeccable records and databases relating to students and their academic progress. • Organize and control inventory controls of educational material, tools and kits. • Collaborated with other school administrators in the successful planning, conducting of cultural events, sports and games. • Assisted teachers and staff in developing and providing simulative learning experiences to students. • Communicated students’ educational performance to their parents. • Initiated and implemented safety procedures in school premises. • Ensured compliance of school guidelines, principles, laws and rules. • Managed office supplies stock and place orders. • Prepared regular reports on expenses and office budgets. • Maintained and updated company databases. • Organized a filing system for important and confidential company documents. • Answered queries by employees and clients. • Updated office policies as needed. • Maintained a company calendar and schedule appointments. • Booked meeting rooms as required. • Distributed and stored correspondence (e.g. letters, emails and packages). • Prepared reports and presentations with statistical data, as assigned. • Arranged travel and accommodations. • Scheduled in-house and external events. Show less

Information Officer

• Sep 2017 - Apr 2018

• Selected, managed and sourced information resources, both hard copy and electronic, to meet your employer's or client's needs. • Classify, collate and store information, usually using special computer applications, for easy access and retrieval. • Creation and searching of databases. • Conducting information audits. • Writing and editing reports, publications and social media contents. • Develop and manage internal information resources and networks via intranet sites. • Coordinated all events and public briefs to ensure all requests were handled properly. Oversee the development of new information systems. • Respond to enquirers' requests using electronic and printed resources. • Run effective enquiry and current awareness or 'alerting' services and develop communications strategies. • Provide user education via leaflets, websites and tours of the library or information room. • Publicize and market services, through publicity material, demonstrations, presentations and/or social media. • Provide training and advice to colleagues, and sometimes clients, on the use of electronic information services. Show less