Experience

Precious

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Support Worker

  • Apr 2023 - Present



Grange Care

• Gloucester, England, United Kingdom

• Healthcare Assistant

  • Jan 2022 - Oct 2023



Zenith Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Head, Customer Service Unit

  • Jan 2020 - Dec 2021

  • Effectively reduced customer's queuing time by 60% through maintaining operational efficiency; • Preparing a weekly report to track account opening status; • Adopted alpha-numeric filing approach on resumption of office that eradicated the time wasted on searching for customer's file; • Accurately opened a minimum of 50 new accounts daily; • Ensured due diligence is adhered to in the opening of customer's account; • Ensured utmost compliance with all anti-money laundering guidelines and procedures in dealing with customers transactions; • Ensured all customer disputes are resolved within a short period, while complex issues are escalated to the appropriate department with a high level of customer satisfaction; • Highly rated by customers for a timely and satisfactory response to all complaints. Show less



Peopleplus Management Limited Seconded to Zenith Bank Plc

• Nigeria

• Frontier Officer

  • Dec 2015 - Dec 2019

  • Rendered accounting services to customers by receiving deposits and honoring withdrawals; • I saved the Bank millions of naira through reconciliation of daily cash transactions; • Ensured all the branch Automated Teller Machines are well funded at all times; • Collecting and processing customer's cheque by performing due diligence and conducting all necessary checks before sending for clearing; • Facilitating fund transfers and collection –Western Union, Money Gram, World Remit and Xpress Money; • Facilitating local fund transfer and collection; Show less