Experience

SSE Airtricity

• Ireland
• Utilities
• 400 - 500 Employee

• IT Desktop Support

  • Apr 2022 - Present

  • Provide 2nd to 3rd line support for the user community across all sites for incidents. • Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports. • Experience in Supporting Active Directory, Domain Controllers and Group Policy configuration, experience in AD Domain\Forest migrations, Microsoft Exchange, Office 365, Hybrid, Experience in Exchange to Office365 Migrations, Powershell, EMS, Intune knowledge, Virtualised environments (VMWare and Hyper-V) • Support of virtual desktop solution with Citrix virtual apps and desktops • Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run-books, and recovery processes • Manage the release of all IT hardware into sites under the auspices of the Change & Release team. • Ensure that sufficient relevant information is gathered and maintained as part of the ticket handling process



AIB

• Ireland
• Banking
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2021 - Apr 2022



Covalen

• Ireland
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Apr 2021 - Aug 2021



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Mar 2021 - Apr 2021

  •Talking to clients through a series of actions, either via phone, email or chat, until technical issue is being resolved. •Setting up accounts for new Clients •Taking ownership of customer issues reported and seeing problems through to resolution •Referring to internal database or external resources to provide accurate solutions •Route calls to appropriate Departments. •Talking to clients through a series of actions, either via phone, email or chat, until technical issue is being resolved. •Setting up accounts for new Clients •Taking ownership of customer issues reported and seeing problems through to resolution •Referring to internal database or external resources to provide accurate solutions •Route calls to appropriate Departments.



Royal College of Surgeons in Ireland (RCSI)

• Ireland
• Higher Education
• 700 & Above Employee

• Security Officer

  • Dec 2020 - Mar 2021

  • Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions • Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents • Control and monitor surveillance equipment, and perform building and equipment inspections • Guard access points, permitting or refusing entry, restraining trespassers, and direct heavy traffic during start and end of business hours • Complete daily reports, including relevant information, observations, surveillance footage, and signatures • Secure all doors, windows, and exits, depending on shift



Ponti & Co

• Nigeria

• Intern

  • Jun 2017 - Dec 2017

  ▪ Supported the project management team with subcontractor and supplier coordination and material tracking. ▪ Assisted in ensuring effective file management, document control (submittals, RFIs and change orders) by creating dashboard using Microsoft planning packages. ▪ Collaborated with the project managers and quantity surveyors in order to develop effective project reporting solution with the use of Microsoft excel. ▪ Worked closely with the project management team to provide support and assistance on field projects. ▪ Worked with field supervision to assist with project layout, setting control lines, surveying, construction drawing and trade coordination, verification of field conditions and quality control.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Customer Support/Sales Representative (Student Ambassador)

  • Feb 2016 - Mar 2017

  •Serving customers by advertising, selling and promoting brand products that meets customer needs. •Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to call for updates on brand products and available sales. •Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analyses. •Answering customer enquiries or passing them on to the appropriate department.