Adeniran Olanrewaju
Customer Success Manager at Borderless HQ Inc.- Claim this Profile
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English Professional working proficiency
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Yoruba Professional working proficiency
Topline Score
Bio
Oladimeji Adeniran
I have to describe Lanre as a great Customer Experience Expert. His depth of product knowledge and technical prowess is enviable. He constantly gives his best to his core role and the projects that extend beyond it. I had the privilege of collaborating with Lanre to create product reports on Eyowo Tools & Features, we brainstormed on strategies that drive great customer experience, satisfaction, and retention, and he displayed top-level productivity. This explains why everyone loves working with him. His exceptional workflow and quality work output are amazing. I highly recommend him!!
Abdul-Mujeeb Aliu
Lanre is very diligent and ever ready to help, he goes above and beyond in delivering quality experiences on Softcom’s Customer support channels. I’m always happy to hear that he’s supporting a product I’m working on.
Oladimeji Adeniran
I have to describe Lanre as a great Customer Experience Expert. His depth of product knowledge and technical prowess is enviable. He constantly gives his best to his core role and the projects that extend beyond it. I had the privilege of collaborating with Lanre to create product reports on Eyowo Tools & Features, we brainstormed on strategies that drive great customer experience, satisfaction, and retention, and he displayed top-level productivity. This explains why everyone loves working with him. His exceptional workflow and quality work output are amazing. I highly recommend him!!
Abdul-Mujeeb Aliu
Lanre is very diligent and ever ready to help, he goes above and beyond in delivering quality experiences on Softcom’s Customer support channels. I’m always happy to hear that he’s supporting a product I’m working on.
Oladimeji Adeniran
I have to describe Lanre as a great Customer Experience Expert. His depth of product knowledge and technical prowess is enviable. He constantly gives his best to his core role and the projects that extend beyond it. I had the privilege of collaborating with Lanre to create product reports on Eyowo Tools & Features, we brainstormed on strategies that drive great customer experience, satisfaction, and retention, and he displayed top-level productivity. This explains why everyone loves working with him. His exceptional workflow and quality work output are amazing. I highly recommend him!!
Abdul-Mujeeb Aliu
Lanre is very diligent and ever ready to help, he goes above and beyond in delivering quality experiences on Softcom’s Customer support channels. I’m always happy to hear that he’s supporting a product I’m working on.
Oladimeji Adeniran
I have to describe Lanre as a great Customer Experience Expert. His depth of product knowledge and technical prowess is enviable. He constantly gives his best to his core role and the projects that extend beyond it. I had the privilege of collaborating with Lanre to create product reports on Eyowo Tools & Features, we brainstormed on strategies that drive great customer experience, satisfaction, and retention, and he displayed top-level productivity. This explains why everyone loves working with him. His exceptional workflow and quality work output are amazing. I highly recommend him!!
Abdul-Mujeeb Aliu
Lanre is very diligent and ever ready to help, he goes above and beyond in delivering quality experiences on Softcom’s Customer support channels. I’m always happy to hear that he’s supporting a product I’m working on.
Credentials
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SQL for Data Analysis
UdacityMar, 2022- Nov, 2024 -
Power BI Desktop
Maven AnalyticsJan, 2021- Nov, 2024 -
Excel Power Query, Power Pivot & DAX
Maven AnalyticsDec, 2020- Nov, 2024 -
Microsoft Excel - Data Analysis with Excel Pivot Tables
Maven AnalyticsNov, 2020- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInOct, 2020- Nov, 2024 -
Customer Service Mastery: Delight Every Customer
UdemyOct, 2020- Nov, 2024 -
Jobberman Soft-Skills Training
Jobberman NigeriaOct, 2020- Nov, 2024 -
Microsoft Excel - Advanced Excel Formulas & Functions
UdemySep, 2020- Nov, 2024 -
Microsoft Excel - Excel from Beginner to Advanced
UdemyFeb, 2020- Nov, 2024 -
project management : Skills Edge Consulting limited 2016 Business Consultancy ( Asset Nig. )
Skills Edge Training
Experience
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Borderless HQ Inc.
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Sep 2022 - Present
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Sporty Group
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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Customer Experience
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May 2021 - Present
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Eyowo
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Success Specialist
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Oct 2019 - Sep 2020
• Collaborated with Team members to draft and implement customer success onboarding documents (process flows, call scripts, and work manual) for new staff. • Attended to customer's inquiries, requests, disputes across all Eyowo's customer support channels. (Intercom, Facebook, Twitter, Email, and Instagram). • Collaborated with the product and finance team to complete and perfect NIP integrations between Eyowo and all commercial/traditional banks in Nigeria, through regular reports, testings, and check-ins. • Managed a team of four to research and come up with viable admin tools and systems to improve current work processes, SLA agreements, and facilitate good TAT for customer complaints and resolution. • Designed Survey Questionnaires used to obtain data/information from customers for improved business intelligence and decision making. • Collaborated with a team of 3 customer success specialists and marketing team to come up with engaging monthly articles for Eyowo and its customers within Q1 - Q3. • Collaborated with other team members to breakdown and evaluate user problems using test scripts, personal expertise, and probing questions. Show less
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Softcom Limited
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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Product Support
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Jul 2017 - Oct 2019
• Part of a team of five to support products created by the engineering team. • Handled all inquiries and requests of customers and ensure smooth resolution as well as inform customers of the status of their complaint, query, or request and record details of the contact. • Collaborated with the engineering team and other support members in recognizing issues and creating new enhancements and updates. • Captured and monitor customer complaints, points of improvement, and ensure complaints and queries are promptly attended to and escalated appropriately. • Managed, and engaged end-users intending to problem-solve for a project of 500,000 individuals (N-POWER) through phone calls and emails. • Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. • Collaborated with other team members to breakdown and evaluate user problems using test scripts, personal expertise, and probing question. • Minor data generation, creation of payrolls and data fixes. Show less
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Ministry of Health
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Makurdi
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Community Health Educator
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Dec 2015 - Nov 2016
• Supervised record-keeping for health workers and ensured that schedules were deployed and uploaded in time. • Facilitating healthcare and social service system navigation. • Collaborated with other community health officers to teach and lecture rural communities on the importance of health education, good personal hygiene, and mental health. • Collaborated with other team members to organize medical outreaches and enrollment for capacity building to address health challenges in the rural communities. Show less
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Education
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2011 - 2015
University of Ilorin
Bachelor’s Degree, Public Health Education and Promotion -
2005 - 2011
Federal Government College, Ilorin
Physical Sciences
Community
