Senior Business Analyst

• Sep 2023 - Present

Project Manager / Business Analyst

• Jun 2022 - Aug 2023

Responsible for managing $50MM Success Based Capital Project portfolio and managing Build Partners across Alberta and BC to ensure timely customer connection and revenue realization on Fibre Optic Investment. Kept projects on schedule and within budget while serving as project leader. Responsible for managing $50MM Success Based Capital Project portfolio and managing Build Partners across Alberta and BC to ensure timely customer connection and revenue realization on Fibre Optic Investment. Kept projects on schedule and within budget while serving as project leader.

Business Process Analyst

• Dec 2020 - Jan 2022

Reviewed processes and document current state (as-is) in process flow (swim lane diagrams), activity diagram and data flow diagrams to understand current state and conduct gap analysis. • Facilitated stakeholder engagement sessions to elicit and document business requirements; drove first rate engagement with users and developers to analyze enhancement requests and incidents reports integration for prioritization and engagement with decision makers. • Completed change intake assessment and privacy intake risk matrix in change management plan, facilitated review of Module configuration for T24, standardizing folder structure, metadata and templates, and created KBAs, QRGs for quick, easy access to info. for end-users on new implementation/processes. • Optimized core processes to improve business performance and operational agility; collaborated with upper management to drive strategy and implement and streamline new processes. Show less

Senior Business Analyst - Customer Experience

• Mar 2016 - Nov 2020

Facilitated requirement gathering workshop with stakeholders to elicit and document business requirements.

Business Analyst - Customer Experience

• Nov 2012 - Mar 2016

Provided business, technical and application support by participating in the systems development process from initiation by providing support for Business cases, Project Charter, RACI and stakeholder analysis.

Customer Service Specialist

• 2010 - 2011