Experience

10Alytics

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Business Anaylst

  • Apr 2023 - Present

  Analyze large datasets, identify trends, patterns, and insights to support business decision-making and drive improvements. Design automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis. Identify inefficiencies in existing processes, proposing and implementing solutions to enhance operational efficiency and effectiveness. Proactively identifying areas for process improvement, conducting root cause analysis, and implementing changes to optimize business operations. Utilize various business intelligence tools to identify and monitor current and potential customers. Undertake analysis and elicitation activities to capture and communicate business requirements. Preparing andmaintaining project documentation, to include (but not limited to) the Business Case, Gap Analysis (As is/To be process), User Stories and the Business Requirements Document. Impact analysis of changes, evolving and new requirements. To consult extensively with business areas to assist in identifying and documenting business needs, solving problems, gathering requirements, identifying scope, usage and security requirements. Eliciting requirements using interviews, workshops, use cases, scenarios and other techniques, prioritizingrequirements based on business value. Developing business solutions and future state models (across people, process & technology) that align to businessobjectives, gaining stakeholder buy-in to these solutions. Supporting the creation of business procedures and related user documentation, ensuring that these enable the delivery of the associated business objectives and outcomes Show less



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Head of Operations

  • Nov 2017 - Feb 2023

  Supervised and managed all operational activities within the branch, including cash management, teller operations, account opening and maintenance, customer inquiries, and transaction processing. Ensured compliance with regulatory requirements, internal policies, and procedures related to branch operations, including anti-money laundering (AML) and Know Your Customer (KYC) regulations. Monitored branch operational performance and key performance indicators (KPIs), preparing reports on branch operations, and providing regular updates to senior management on operational efficiency, customer satisfaction, and compliance metrics. Managed relationships with external vendors, ensuring service level agreements are met. Ensured the delivery of excellent customer service by maintaining service standards, resolving escalated customer issues, and promoting a positive customer experience within the branch. Show less