Experience

Home Upgrade Specialist Inc

• United States
• Construction
• 1 - 100 Employee

• Director Of Operations, Marketing And Business Development

  • Mar 2021 - Present

  -Interviewing , hiring and training new office staff., including interviewing, hiring, onboarding and training remote staff.Management of office staff and staff in the Philippines, including management of -Sales and Tech Staff in the field (providing daily sales and CRM support) -System architecture, Full implementation and continued management of CRM System (Service Titan). Implementation included full onboarding.Continued field testing and refinement for end-user optimization and business-relevant reporting. CRM system accounting and transaction consolidation for batching invoices and payments to quickbooks weekly, Point of Sale system setup for all technicians as well as full training and account setup for each office employee, technician and sales specialists (11+ employees) -Continued day-to-day management of the CRM including Accounting reconciliation, creating Invoices and applying payments, batching and exporting to quickbooks.This includes weekly and biweekly meetings with the accountant to ensure accuracy of exported accounting data. -Paid Social media marketing ads. Day to day management of the Facebook and Instagram lead generation platforms such as creating content for multiple different ad campaigns as well as write ups (portfolio of creatives available on request. This includes regular posts on both platforms for community development and boosted posts for audience growth. Grew IG followers by 277% in 6 months. -Manage “Google My Business”, Yelp and Angie listings and multiple other Service Hub Sites. Create marketing content to attract customers and new business including descriptions and updates. - Provide customer service by responding to reviews and addressing customer concerns. -Developed multiple different client communication systems that auto-responds to incoming leads Show less



CLA Global Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Sales Representative

  • Jul 2020 - Feb 2021

  Sales Associate and Team Leader -Travel throughout assigned territories to call on regular and prospective clients in order to develop and close sales -Consult with clients and determine the best solution for the identified business problems, ensuring they are sold the best product and develop business-relevant solutions for clients -Interview prospective new candidates, as well as train new employees and provide them with managerial support -Collaborate with internal departments to innovate systems and company growth -Utilize CRM system to qualify, profile, and analyze accounts to overcome any objections and generate quality opportunities -Exceeded average sales performance numbers in my first two weeks as well as won the main Sales competition among a team of 40 salespeople Show less



Design Hardware and Flooring

• Sales Specialist

  • Aug 2018 - May 2020

  - Assisted customers through every phase of their sales journey (from acquiring new clients, to setting up and maintaining their accounts, assisting with design recommendations, showcasing product samples, and making final sales) - Acted as the Social Media/Marketing Liaison by creating and managing the company’s Instagram account, as well as various marketing promotions - Worked directly with clients, contractors, builders, and suppliers on a daily basis to keep projects running smoothly without delays - Maintained strong relationships with both suppliers and clients, worked with clients on several projects - Assisted with converting the warehouse into a full showroom (duties included: giving design ideas, assembling and building displays, and supervision and oversight of contractors) - Helped with the general upkeep of the showroom and warehouse (including cutting wooden samples, assembling hardware and sample boards, changing lights, putting up shelving, etc.) - Created a master operations list (record of all computer and email logins, alarm codes, vendor accounts, the paint color used, all lighting fixtures and bulbs. Show less



Gold Standard Holdings

• South Africa
• Outsourcing/Offshoring
• 1 - 100 Employee

• Salesperson

  • Jan 2018 - May 2018

  Tele-salesman in communication • Fielded over 100 sales and customer service calls a day and input sales data entry and corrections • Assisted with the training of new employees (including creating template used when making calls) • Sales Data Entry and corrections • Selling of internet infrastructure and other tele-communication infrastructure • Carried out client presentations regarding the products being sold Tele-salesman in communication • Fielded over 100 sales and customer service calls a day and input sales data entry and corrections • Assisted with the training of new employees (including creating template used when making calls) • Sales Data Entry and corrections • Selling of internet infrastructure and other tele-communication infrastructure • Carried out client presentations regarding the products being sold



Vaperite

• Technology, Information and Internet
• 1 - 100 Employee

• Regional Stock/Product Manager

  • Jan 2016 - May 2017

  - Executed full inventory management within the warehouse and distributed stock nationwide to 13 stores - Communicated with wholesale customers and international suppliers to receive shipments and large orders on a daily basis - Worked with the Accounting department to complete all the paperwork for received stock -Full use of Point of Sale system - Inventory count - Ordering inventory - Distributing inventory among all the stores on a daily basis based off Sales data - Ensuring all paperwork is complete and filed - Coordinating nationwide stock counts to correct system discrepancies Show less



Benoni Board

• 1 - 100 Employee

• Assistant Property Manager

  • Jan 2016 - Dec 2016

  • Legal Property Administration • Determining if tenants have paid rent based off accounting system, • Determining if levies are outstanding • Following up on outstanding levies and payments • Drafting letters of demand as well as sending them out • Contacting and meeting with attorneys in order to take legal action against those that have defaulted on payments • Legal Property Administration • Determining if tenants have paid rent based off accounting system, • Determining if levies are outstanding • Following up on outstanding levies and payments • Drafting letters of demand as well as sending them out • Contacting and meeting with attorneys in order to take legal action against those that have defaulted on payments