Ademilola Tokosi

Passenger Service Officer (Team Lead) at Nigerian Aviation Handling Company
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Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG

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Bio

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Credentials

  • IATA Dangerous Goods & Regulations (CAT. 9)
    Nigerian Aviation Handling Company
    Jul, 2017
    - Nov, 2024

Experience

  • Nigerian Aviation Handling Company
    • Airlines and Aviation
    • 200 - 300 Employee
    • Passenger Service Officer (Team Lead)
      • Jul 2015 - Present

      • Successfully coordinating a team of 10 customer service representatives and assisting in training process to improve customer experience.• Ensuring agents have a sound understanding of policies and procedures with domestic and international airports.• Processing tickets, thorough baggage checking and monitoring carry-ons for size and security.• Assessing areas for improvement while gathering feedback from staff to ensure that customer expectations and satisfaction are adequately met.• Relaying changes in company rules and procedures to customer service agents to improve customer satisfaction and overall journey.• Confirming that pre and post flight reports are well documented for referencing and recording. Show less

    • Passenger Service Officer (Customer Service Officer)
      • Jul 2015 - Jul 2019

      • Checked in passengers and luggage, using manual and computer systems in accordance with airline procedures.• Provided assistance to all passengers to the highest standard of customer service.• Calmly dealt with frequent issues and escalated to team leads and supervisors.• Resolved any customer grievances and provided solutions accordingly.• Ensured customer satisfaction and trust is re-built beyond expectations.

  • Duke of Ettiney Premium
    • Lagos, Nigeria
    • Sales Representative
      • Jan 2014 - Jan 2015

      • With a team of 3 we successfully sold customized school shoes to primary and secondary schools. • Achieved agreed upon sales targets and sales. • Prepared and submitted sales contracts for orders. • With a team of 3 we successfully sold customized school shoes to primary and secondary schools. • Achieved agreed upon sales targets and sales. • Prepared and submitted sales contracts for orders.

  • St Kizito's Secondary School
    • Ogun, Nigeria
    • Accounts Teacher (NYSC)
      • Oct 2013 - Aug 2014

      • Responsible for developing engaging lesson plans for about 500 students based on the approved curriculum. • With a team of 3, the library’s structure was rejuvenated and restocked with more books and I acted as the librarian • Adequately prepared students for external examinations. • Responsible for developing engaging lesson plans for about 500 students based on the approved curriculum. • With a team of 3, the library’s structure was rejuvenated and restocked with more books and I acted as the librarian • Adequately prepared students for external examinations.

Education

  • Obafemi Awolowo University
    Bachelor of Science (BSc), Accounting and Business/Management
    2008 - 2012
  • Starfield Private School, Lagos State
    2001 - 2006

Community

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