Experience

Trenkwalder Kosova

• Human Resources Services
• 1 - 100 Employee

• Senior Team Lead

  • Sep 2022 - Present



SPEEEX

• Technology, Information and Internet
• 100 - 200 Employee

• Customer Service Team Lead

  • Nov 2021 - Sep 2022

  Lead a team of 20 people in the technical area of SunriseUPC. -Lead a team of up to 20 customer service (German speaking) while creating a high performing culture within the team. -Personnel and performance management -Support team or corporate efforts that drive collaboration, productivity, learning and inclusion. Lead a team of 20 people in the technical area of SunriseUPC. -Lead a team of up to 20 customer service (German speaking) while creating a high performing culture within the team. -Personnel and performance management -Support team or corporate efforts that drive collaboration, productivity, learning and inclusion.



Agrando

• Germany
• Farming
• 1 - 100 Employee

• Customer Success Manager

  • May 2021 - Dec 2021

  Agrando is an independent agricultural platform that connects all players involved in the agricultural trade and helps them make future-oriented decisions through technically optimized trading processes, data-driven analyzes and industry-specific advice. The business model is unique in Europe: Agrando gives farmers, retailers and producers of all sizes access to modern, fair market activity and proactively supports them as a neutral partner in successful company development.As customer success manager i was responsible for advising/recommending our customers on the products, and also that the desired goals are achieved in the end. Show less

• Team Lead Customer Success Manager

  • Feb 2021 - May 2021

  Agrando is an independent agricultural platform that connects all players involved in the agricultural trade and helps them make future-oriented decisions through technically optimized trading processes, data-driven analyzes and industry-specific advice. The business model is unique in Europe: Agrando gives farmers, retailers and producers of all sizes access to modern, fair market activity and proactively supports them as a neutral partner in successful company development.As Team Leader of Customer success, I had a team of Customer success managers where we were jointly responsible and accountable for advising our customers on the products and ensuring that our customers were satisfied with our products and services and achieved the results they wanted. Show less

• Customer Success Manager

  • May 2020 - Feb 2021

  Agrando is an independent agricultural platform that connects all players involved in the agricultural trade and helps them make future-oriented decisions through technically optimized trading processes, data-driven analyzes and industry-specific advice. The business model is unique in Europe: Agrando gives farmers, retailers and producers of all sizes access to modern, fair market activity and proactively supports them as a neutral partner in successful company development.As customer success manager i was responsible for advising/recommending our customers on the products, and also that the desired goals are achieved in the end. Show less



Baruti AG

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Lead

  • Aug 2016 - Apr 2019