Experience

Crisp Solutions Pty Ltd

• Australia
• Information Services
• 1 - 100 Employee

• Marketing Intern

  • May 2022 - Present

  • Developed creative and funny social media posts and copy ads within 1-2days upon inheriting task. Praised for creativity. • Conducted extensive research on competitor brands by providing accurate data within the last 6 months. Applauded for attention to detail. • Designed 3-4 additional copy ads as backup for social media posts. Lauded by manager for taking initiative. • Developed creative and funny social media posts and copy ads within 1-2days upon inheriting task. Praised for creativity. • Conducted extensive research on competitor brands by providing accurate data within the last 6 months. Applauded for attention to detail. • Designed 3-4 additional copy ads as backup for social media posts. Lauded by manager for taking initiative.



Masseuse Massage Chairs

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Logistics and Customer Service Consultant

  • Sep 2021 - Present

  • Arranged and oversaw transportation of freight with 3PL partners. • Received and dispatched goods and verifying movement of stock. • Updated inventory lists and stock levels. • Managed incoming and outgoing invoices. • Organised delivery bookings with delivery partners across Australia and New Zealand. • Arranged service and repair bookings with service technicians across Australia and New Zealand for clients/customers. • Engaged with a diverse base of customers on a daily basis. Praised for good customer service by manager and customers. • Communicated efficiently with Chinese suppliers and clients/customers in Mandarin within 4 hours of enquiry. Applauded for flexibility to accommodate to customers' needs. • Acquired 5 star reviews from customers on Product Review, Google and Facebook within 30 days of purchase by building rapport with the customer, offering customer support etc. Lauded for taking the initiative to promote the business by the CEO. Show less



EARL Canteen

• Australia
• Hospitality
• 1 - 100 Employee

• Barista

  • Apr 2021 - Sep 2021

  • Interacted and checked in on co-workers and customers every 30 minutes to an hour, ensuring customer satisfaction. • Interacted and checked in on co-workers and customers every 30 minutes to an hour, ensuring customer satisfaction.



Sixty Smith

• Bartender

  • Nov 2020 - Sep 2021

  • Prepared up to 10 alcoholic and non-alcoholic beverages under 10 minutes. Praised for swift service and good presentation. • Interacted efficiently with coworkers and customers, checking back on multiple customers every 10-20 minutes every shift. • Completed daily cash and card handling payments as well as overseeing invoices from suppliers. • Managed bar alone, restocked bar fridges and refilled ice wells on hourly basis, increased customer sales by 50%. • Cleaned and sanitised work areas, equipments and up to 150 glassware on an hourly basis. • Demonstrated all Covid19 practice guidelines safely and attentively. Sanitised working areas, bar top, bathrooms every hour. Show less



The Sporting Globe ®

• Waitress and bartender

  • Jul 2016 - Aug 2020

  • Adhered to all safety and sanitation policies attentively on every shift. Demonstrated Covid19 safety practices by keeping 1.5m apart from customers and with a mask on while taking orders. • Prepared alcoholic and non-alcoholic beverages swiftly. Served 20 drinks under 10 minutes. • Addressed and listened to customers' complaints, presented with alternatives within 5 minutes to ensure customers feel appreciated and receive efficient and prompt service. Commended for good leadership by venue manager. • Interacted efficiently with coworkers on an hourly basis. Organising sections for each waiter and bartender, checked on customers every 10-20 minutes to ensure satisfaction. • Managed cash and card payments on a daily basis. Received invoices from multiple suppliers and collected stock from suppliers. • Managed bar alone, replenished bar fridges, refilled ice wells and water stations for customers on hourly basis. Increased customer retention by 50%. • Carried 3-4 plates efficiently during peak hours to ensure swift service. • Cleansed and sanitised work areas, equipment and up to 500+ utensils, dishes, or silverware . • Received numerous 5 star reviews on company's online pages. Commended for great customer service. Show less



Nyonya House

• Australia
• Restaurants

• Waitress

  • Jun 2013 - Mar 2014

  • Provided coffee stamp cards to maintain regular customers. Increased customer retention by 60%. • Disinfected and sanitised work areas, equipment, polished kitchen utensils, up to 200+ silverware and glassware under 20 minutes. Swept and mopped floors after every shift to maintain maximum hygiene. • Communicated efficiently with coworkers and manager on hourly basis. Checked on customers' meals and wait times every 10-20minutes to assure maximum customer satisfaction. • Supervised cash and card payments on a daily basis, as well as invoices from suppliers. • Restocked fridges on hourly basis and sanitised coffee machine regularly. Boosted customer orders by 40%. Show less



Melbourne Cricket Ground

• Australia
• Spectator Sports
• 200 - 300 Employee

• Kitchen hand

  • Aug 2013 - Aug 2013

  Hospitality work placement. • Demonstrated all safety and sanitation policies attentively every shift. Presented great hygiene and clean, proper uniform. Showing up 15 minutes early every day to show reliability and accountability. • Communicated with kitchen team on hourly basis and worked excellently as a team. Prepped 5000+ sandwiches in a team of 3 under an hour. • Prepared food in bulks (serving approximately 1,000 - 1,500 people). • Cleansed and sanitised work areas, big industrial kitchen equipment and up to 10,000+ utensils, dishes, or silverware. • Cooperated with cooks and kitchen staff with various tasks such as peeling 1000+ avocados, staying back an extra hour to prep for the next function,provide cooks with needed items such as chopping boards, chopping knives etc. Show less



The Reject Shop

• Retail

• Retail Sales

  • Jun 2013 - Jun 2013

  Year 10 work experience. • Arranged and restocked up to 100 shelf items promptly under an hour. • Navigated customers to aisles efficiently within 1 minute. Commended for swift service. • Disinfected, wiped and reorganised shelves every 15 - 30 minutes to allow customers to navigate for items more efficiently. Year 10 work experience. • Arranged and restocked up to 100 shelf items promptly under an hour. • Navigated customers to aisles efficiently within 1 minute. Commended for swift service. • Disinfected, wiped and reorganised shelves every 15 - 30 minutes to allow customers to navigate for items more efficiently.