Experience

iGroup (Asia Pacific) Ltd

• Hong Kong
• Education Administration Programs
• 1 - 100 Employee

• Account Management Executive

  • Aug 2023 - Present

  iGroup Asia Pacific is a Platinum Partner of Monday.com. iGroup Asia Pacific is a Platinum Partner of Monday.com.



M-Brain Group

• Finland
• IT Services and IT Consulting
• 100 - 200 Employee

• Client Services Executive

  • Apr 2019 - Aug 2023

  • Help clients to reach their goals, maintain high customer satisfaction levels, and provide continuous support to UK clients in industries such as audit and consulting, cabling, oil and gas, and publishing. • Deliver monthly and quarterly reports, and provide research and analysis, editing and proofreading skills to UK clients in industries such as defence, insurance, and cabling, for the purpose of competitive and media intelligence.• Created a new protocol for archiving original deliverables and sanitised reports, for the purpose of data anonymization.• Lead a team of senior and junior analysts to provide services to a defence client. • Provide behind-the-scenes support to M-Brain UK's sales and advisory teams. Show less

• Senior Analyst

  • Nov 2015 - Apr 2019

  I headed the Australian sub-team in the larger MAIA (Middle East, Africa, India and Australia) team. I curated and selected Australian business news for abstraction by junior analysts, and edited and proofread abstracts they produced. I also provided analytical support for UK and Finnish clients in the lubricants and industrial machinery sectors, among others.



Metro Learning Centre

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Language & History Teacher

  • Dec 2011 - Nov 2015

  I educated teenagers from Grades 7 to 11 in subjects including English and Malay languages, as well as Modern World History, using the Cambridge IGCSE syllabus. I supervised students' progress in acquiring communications, teamwork, problem solving, critical thinking, and research skills. I planned tests and assessment methods for checking students' progress. I was not only a teacher, but also nurse, a disciplinarian, a "mother", a friend, and a listening ear. I educated teenagers from Grades 7 to 11 in subjects including English and Malay languages, as well as Modern World History, using the Cambridge IGCSE syllabus. I supervised students' progress in acquiring communications, teamwork, problem solving, critical thinking, and research skills. I planned tests and assessment methods for checking students' progress. I was not only a teacher, but also nurse, a disciplinarian, a "mother", a friend, and a listening ear.



Esmerk GmbH (a Sanoma company)

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Business Information Analyst

  • Aug 2007 - Dec 2011

  I analysed and summarized business news from various countries and industries that were published in a range of media sites. I collaborated with other teammates to provide intelligence and insights to clients. This job taught me that the business world is an exciting, growing, and interesting world. I analysed and summarized business news from various countries and industries that were published in a range of media sites. I collaborated with other teammates to provide intelligence and insights to clients. This job taught me that the business world is an exciting, growing, and interesting world.



TheStar Malaysia

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Journalist

  • Jun 2006 - Jul 2006

  I met and talked with politicians and celebrities. I covered a landslide in 2006. I wrote stories. I met and talked with politicians and celebrities. I covered a landslide in 2006. I wrote stories.



MPH Bookstores

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Customer Service Assistant

  • Jan 2004 - Mar 2004

  I organised and stacked books, I ran around looking for books, I answered customer's questions about books. I basically lived and breathed books. I organised and stacked books, I ran around looking for books, I answered customer's questions about books. I basically lived and breathed books.