Experience

Ascend Hospitality Group

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Jun 2023 - Present

  United States Stanford's Steak

• Stanford's Steak Manager

  • Oct 2022 - Jun 2023

  Tacoma, Washington, United States

• Stanford's Steak Server

  • Oct 2021 - Oct 2022

  Tacoma, Washington, United States



HomeStreet Bank

• United States
• Financial Services
• 700 & Above Employee

• Universal Banker

  • Jun 2015 - Jul 2017

  Federal Way, WA • Receive inbound calls from customers to assist with their deposit accounts and their respective online profiles • Solely responsible for FXD deposit clearances on customer mobile deposits for CSC Deposit Services • Prepare and send cashiers checks to customers • Trained and developed new-hire employees with navigation and customer service skills



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• State Farm Call Center Representative

  • Mar 2014 - Jun 2015

  Tacoma, WA • Received inbound calls to submit LOSS claims • Collected demographics to perform basic policy maintenance activities • Assisted in the arrangement of tows, repairs and rental reservations



Cascade Eye & Skin Centers

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Jan 2014 - Jan 2015

  University Place, WA • Escorted and delegated patients to their respective rooms • Assisted with examinations, biopsy's, and surgeries • Managed daily dictations for staff and patient needs • Answered and returned daily inbound calls



Puget Sound Hearing Aid & Audiology

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Contact Coordinator

  • Apr 2013 - Jan 2014

  Tacoma, WA • Ensured follow-up appointments with patients by utilizing outbound calling methods • Updated demographics with each patient • Handled multiple-line inbound calls • Marketed products and services through phone sales to prospective customers.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Care Representative

  • Jul 2011 - Apr 2013

  Federal Way, WA • Received inbound calls for Verizon wireless customer accounts • Continuously recognized to exceed call volume standards for the department • Professionally handled confrontational and/or stressful interactions with upset customers • Operational support for paperwork claims filed by customers • Assisted with troubleshooting and explanation of bills



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• 88M Transportation Specialists

  • Feb 2007 - Feb 2008

  United States