Experience

NEON NIETO GT

• Architecture and Planning
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2022 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2021 - Jun 2022

  08/09/2021 –28/06/2022 CS Associate, D2AS, Amazon Calle Blancos, San Jose, Costa Rica. • What do you specifically do on D2AS? Use troubleshooting and communication skills to help customers solve technical issues related to Amazon Smart Devices (Kindle, Fire TV, Echo Devices…). As well as replacing defective devices if a hardware failure is detected. Help customers who request refunds for services or subscriptions they no longer want to be a member of, while informing them of our terms and policies, so the customer gets a better understanding of why they were getting charged and whether or not the refund can be processed. Be a mentor to customers who seem new to Amazon, so they feel guided and warm welcomed when using or acquiring new products and services from us. Show less