Experience

VCC Live
• Hungary
• Software Development
• 1 - 100 Employee
• Customer Success Manager

  • Aug 2022 - Present

Randstad Sourceright
• Netherlands
• Human Resources Services
• 700 & Above Employee
• GBS Team Lead - Compliance

  • Jan 2022 - Aug 2022


Avis Budget Group Business Support Centre Kft.

• Dispute Management Team Leader

  • May 2021 - Jan 2022

  - managing a team of 10+ people - driving and ensuring the team according to SLA in order to support business goal achivement – comunicating the vision of recieveables department- finding improvement possibilities within end-to-end process- developing, motivating the team- communication of KPIs, goals, targets, strategy plans- people management, strategy planning - helping the work of collections teams across EMEA region - ensuring process alignment and standardization, management- setting team and individual objectives for each member of the team- managing the performance of the team- onboarding of new employees- ensuring private sessions with team members (one to one discussions about performance, development, etc.)- creating complex monthly reports, sharing it with higher management and the team members - selecting new employees, actively participating in the recruitment process Show less

• Junior Team Leader - Rental Operations UK

  • Jan 2020 - May 2021

  - driving and ensuring the team according to SLA in order to support business goal achivement- finding improvement possibilities within end-to-end process- developing, motivating the team- communication of KPIs, goals, targets, strategy plans- people management, strategy planning - maintaining regular contact with key account holders, evaluating and understanding their needs, providing information concerning everyday operation- ensuring process alignment and standardization- first point of contact of the country (UK) managament- setting team and individual objectives for each member of the team- managing the performance of the team- onboarding of new employees- ensuring private sessions with team members (one to one discussions about performance, development, etc.)- taking care of any related administrative task- implementation of workforce plan, allocation and administration of resources- ensuring backup mechanism - selecting new employees, actively participating in the recruitment process Show less

• Operational Specialist

  • Nov 2017 - Jan 2020

  - managing the relationship with customers, car rental stations and other BSC departments- precise administration of incoming issues and their progress- extending long term rentals, overdue process management - handling partner (key account) requests in timely manner, handling escalations- training new joiners/colleagues, coaching

• Customer Service Representative

  • Mar 2016 - Nov 2017

  - answering calls, emails and solving problems which may be quite varied; in majority they relate to address modifications, invoice copies, invoice amounts, adjustments etc.- investigating and solving customer’s queries- updating database information- back office and portfolio (key account) support- precise administration of incoming issues and their progress- two times winner of Customer Focus Award- new joiner training, coaching of colleagues



LEHE Kft.

• Executive Assistant/Office Manager

  • Oct 2013 - Aug 2015

  - executive assistance to the company owner and office management in micro environment - online sales experience, webshop management (ebay shop) - customer service provided for customers from every point of the world - managing postal services - travel management - executive assistance to the company owner and office management in micro environment - online sales experience, webshop management (ebay shop) - customer service provided for customers from every point of the world - managing postal services - travel management



Megaline Studio Kft

• Receptionist, Financial and Executive Assistant, Online Editor

  • Jan 2010 - Sep 2013

  - classic front desk duties/office management - general back office support - event coordination, organization, attending the venue (World Sleep Day and many more) - financial assistance, handling accounts and payroll, collection included - handling/updating employee contracts, strong relationship with accounting - recruiting, interviewing - executive assistance - PR management - website editing, social media communication - classic front desk duties/office management - general back office support - event coordination, organization, attending the venue (World Sleep Day and many more) - financial assistance, handling accounts and payroll, collection included - handling/updating employee contracts, strong relationship with accounting - recruiting, interviewing - executive assistance - PR management - website editing, social media communication



marcus evans Group

• Ireland
• Events Services
• 700 & Above Employee

• Marketing Assistant

  • Sep 2009 - Dec 2009

  - international event management (ManuTech Congress and other events) - customer service for attendees and vendors - assisting attendees at the venue - database management - communication specialist - international event management (ManuTech Congress and other events) - customer service for attendees and vendors - assisting attendees at the venue - database management - communication specialist