Frontend Developer

• Apr 2022 - Present

• Developed features and user interfaces for an enterprise app with Angular using Agile Scrum methodology. • Developed the style, look and feel of application using SASS and CSS frameworks. • Created custom reusable features, pipes, services and components to consume REST APIs using component-based architecture. • Developed features and user interfaces for an enterprise app with Angular using Agile Scrum methodology. • Developed the style, look and feel of application using SASS and CSS frameworks. • Created custom reusable features, pipes, services and components to consume REST APIs using component-based architecture.

Frontend Developer

• Dec 2021 - Mar 2022

• Working closely with designers, in using semantic markup language to turn their static Photoshop designs into working browser based web pages. • Work closely with server-side developers to implement their server-side code in order to develop complex, interactive and database driven websites. • Applied advanced HTML, JavaScript, and CSS to deliver cutting-edge user interfaces and components. • Managed multiple tasks at the same time, focus on internal best practices, coding, testing and documenting; determining specifications, modifying and expanding templates to work across a network of sites • Built single page applications (SPA), responsive web design, UI using HTML5 grid layouts, CSS3 media queries. Show less

Frontend Developer

• Sep 2021 - Dec 2021

Head Of Logistics Intelligence Center

• Jan 2020 - Dec 2021

Created best-practice reports based on data mining, analysis, and visualization for business decisions.Developed and implemented databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.Worked alongside teams within the business and the management team to establish and track business needs.

Regional Customer Service Manager (Commercial) - West

• Dec 2018 - Dec 2019

Designed and created consumer metrics analyticsSet and achieved customer service goals (CSAT/NPS/CEX) for the business.Created a sustainable customer loyalty programDesigned and implemented Customer Service standards, policies and procedures to build a customer-centric culture for the staff.Created the customer journey map for the business and managed the customer journey from acquisition to churn.Alignment of CS functions to ensure customer retention, provide sales support for acquisitions, ordering, incentive management as well as delivery monitoring.Collaborated with other functions to automate business processesFamiliar with the use of SAP ERP, Sales force, Oracle CRM, Oracle JDE etc. Show less

Manager, Quality and Training

• Sep 2016 - Nov 2018

Managed 600+ employees coaching, training and performance improvement actions. Designed the content and facilitated the implementation of quality management systems to be used within organization. Designed and deployed a learning management system for staff. Coordinated new hires induction programs and on the job training for experienced hands. Analyzed, designed, and developed learning and developmental programs for staff. Identified and assessed future and current training needs through job analysis, career paths, and performance appraisals. Show less

Head Of Training And Development

• Jan 2015 - Aug 2016

Training Specialist (Centum Certified)

• Mar 2014 - Jan 2015

Service Recovery Executive

• Jan 2014 - Mar 2014

Call Center Representative

• Oct 2012 - Dec 2013

Mathematics Teacher/Dean of Students

• Nov 2010 - Oct 2011