Adele Kay Davies
HR and Systems Officer at Black Country Housing Group- Claim this Profile
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Bio
Credentials
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Diploma LV4 CIPS
CIPS - The Chartered Institute of Procurement & SupplyAug, 2019- Nov, 2024 -
OCR Level 2 Diploma & Certificates
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Experience
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Black Country Housing Group
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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HR and Systems Officer
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Mar 2020 - Present
Maintaining HR Department’s Cascade People Hub system, reviewing and updating content. Assisting with Payroll, collation of timesheets and understanding monthly payroll processes. Creating/circulating Pulse Surveys using Microsoft Forms for monitoring and improving staff communication. Management of DBS applications/renewals. General HR Administrative tasks, issuing contracts, scanning and uploading documents, post.
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Temporary Fixed Term Contract (Maternity Cover til end March 2020) HR & Training
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Jul 2019 - Mar 2020
Liaising with Managers to co-ordinate training, predominantly care staff but also Head Office and Homeforce with positive promotion of core values to encourage engagement and uptake. Development and management of Care Training Matrix for ‘at a glance overview’ of attended/expired and scheduled training in line with CQC requirements. Maintaining Cascade HR system individual staff records, DNA’s &charges. Raise purchase orders using Finance EBIS System. Also DBS Management, processing recruitment documentation, progress reviews, disciplinary outcomes – Confidentiality, Integrity and high level communication across all levels. Assisting with Payroll when required. Show less
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POS Sign Writing, Design and Promotional Marketing
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2016 - Feb 2020
Handwritten bespoke sign writing relative to the promotion and sales requirements of customer, marketing and promotion of upcoming events and current promotions, Blackboards with various styles of typography, freehand calligraphy and graphic design of event posters, invitations and promotional tickets.
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Temporary Credit Controller/Sales & Purchase Ledger/Account Resolution
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2019 - Jul 2019
Credit Control and management of debtors - maintaining spreadsheet for accurate cashflow reporting, liaising with Finance Manager, reporting into Financial Director. Pursuing settlement of outstanding sales accounts, receipting payments, dealing with queries, copy requests along with management of the credit control inbox. Purchase Ledger maintaining supplier payments spreadsheet with chasing/legal/on hold updates for cashflow reporting into Financial Director. Making and processing payments, statement reconciliation, processing of supplier invoices, queries, tracking and resolving goods receipting issues. Processing requisitions, producing purchase orders, General accounts admin, management of accounts email inbox, answering calls, processing post, liaising with project managers to resolve queries. Show less
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Facilities Management
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Kidderminster
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Business Analyst
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Jun 2018 - Nov 2018
A varied role working within a facilities management company, providing pre-planned and reactive maintenance, industry compliance along with out of hours services of buildings for major international companies, ministry of defence, government agencies and managing agents. Working across all departments to drive best practice, improve communication and streamline processes. Due to rapid growth review of current procedures, timelines and associated costs with a view to restructure/reallocate resources, introduce automation and introduce regular management reports to ensure value for money and increase profitability. Producing and summarising reports/KPI's with actionable recommendations, presenting identified areas of concern to senior management and offer solutions for efficiencies and implementation, also identifying areas requiring additional training. Maintenance and development of the recording of information on the in-house IT System, implementing changes, outlining improvement/additional information to ensure all information accessible as required. Show less
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Facilities Management
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Kidderminster
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Internal Accounts Management & Credit Control, Kidderminster
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Jan 2017 - May 2018
A varied role working within a facilities management company, providing pre-planned and reactive maintenance, industry compliance along with out of hours services of buildings for major international companies, ministry of defence, government agencies and managing agents. Management of approvals, detailed queries and invoicing of several key accounts, maintaining communication links and high standards of customer care, face-to-face meetings, emails and telephone calls, supplying relevant service to meet the needs of the client, liaising across all departments and levels - Helpdesk, Operations, Accounts, Supervisors and Senior Management to ensure swift resolution of queries. Also, credit control producing monthly statements for over 85 customer sales accounts, chasing payments, addressing queries and management and reporting of aged debt, receipting and reconciling accounts with external factoring agent. Use of Sage Line 50. Producing and summarising reports/KPI's with actionable recommendations. Present identified areas of concern to senior management and offer solutions for efficiencies and implementation and also identifying areas requiring additional training. Maintenance and development of the recording of information of in-house IT System, implementing changes, outlining improvement/additional information to ensure accurate reporting for monthly/annual costings. Show less
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JD Wetherspoons
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The Britannia, Rowley Regis
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Bar Associate
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Nov 2015 - Jan 2017
Front of house serving food & drink, cash handling, stock maintenance, maintaining a clean, warm welcoming environment, communication along with customer service & experience paramount. Continual training of changing products, presentation & sales promotions. Pub Manager utilised my skills for hand drawn promotional signage throughout the Britannia, championed me to Regional Manager who recognised my skills & requested I attend other pubs in the area to highlight new products, craft beer & current promotions! Show less
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Self Employed
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Local Areas and Online Communications
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Home, Garden & Office Services
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Feb 2015 - Nov 2015
Providing a variety of services from bookkeeping, administration & producing personalised stationery, signs for local businesses, bespoke gifts to decorating, housekeeping, intensive gardening & general maintenance for householders – Utilising all my skills! Providing a variety of services from bookkeeping, administration & producing personalised stationery, signs for local businesses, bespoke gifts to decorating, housekeeping, intensive gardening & general maintenance for householders – Utilising all my skills!
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Sandwell Leisure Trust
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Tipton, West Midlands
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Membership Support Assistant
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May 2014 - Feb 2015
Management of existing memberships, processing new memberships using SLT Clarity LIVE IT system, sending welcome letters, inputting Direct Debit mandates, adjustments, suspensions, cancellations & reinstating memberships working to monthly deadlines for Direct Debit call. Sales invoicing using SAGE 200, creating sales ledger accounts, chasing payments & credit control. Management & programming of SLT tills using Clarity LIVE/SWIM systems & providing staff training. Involved in initial setup & processing of over 2500 Swim School Memberships to SLT Direct Debit Scheme, commenced 1st July 2014, resulting in an additional DD deadline & management of the Clarity SWIM booking system. Telephone support to all SLT leisure centre staff & processing of customer queries & complaints via email, social media & written correspondence, liaising with managers at all levels. Show less
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Self Employed
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Rowley Regis
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Administrative Officer
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Jun 2005 - Apr 2008
Administrative support to a multi-disciplinary Community Mental Health Team. Communicating & liaising with professionals at all levels, internal departments, external agencies & service users. Data input & maintenance of confidential client information using NHS computer system OASIS. Word processing complex assessments, documents & correspondence, creating & maintaining spreadsheets, design & production of service information. Managing e-mails, minutes, reception & telephones. Administrative support to a multi-disciplinary Community Mental Health Team. Communicating & liaising with professionals at all levels, internal departments, external agencies & service users. Data input & maintenance of confidential client information using NHS computer system OASIS. Word processing complex assessments, documents & correspondence, creating & maintaining spreadsheets, design & production of service information. Managing e-mails, minutes, reception & telephones.
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Business Support Officer
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Apr 2005 - Jun 2005
Administrative support to a multi-disciplinary team. Data input & maintenance of confidential client information using SWIFT computer system. Word processing reports, documents & correspondence, filing, reception & telephone duties. Administrative support to a multi-disciplinary team. Data input & maintenance of confidential client information using SWIFT computer system. Word processing reports, documents & correspondence, filing, reception & telephone duties.
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Ann Richards Accountancy Services
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Halesowen
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Accounts Assistant
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Sep 2004 - Mar 2005
Computerised accounts and double-entry manual bookkeeping. Inputting accounts for several companies using Sage Line 100, processing sales & purchase invoices, coding paperwork. General administrative duties & processing telephone calls. Computerised accounts and double-entry manual bookkeeping. Inputting accounts for several companies using Sage Line 100, processing sales & purchase invoices, coding paperwork. General administrative duties & processing telephone calls.
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Administrative Assistant
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May 2004 - Aug 2004
Administrative support to Company Director & Engineers. Word processing, audio typing reports & correspondence, creating & maintaining database, ordering stationery, filing, reception & telephone duties. Administrative support to Company Director & Engineers. Word processing, audio typing reports & correspondence, creating & maintaining database, ordering stationery, filing, reception & telephone duties.
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Pertemps, Dudley
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Various local assignments
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Office Assistant
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Sep 1994 - Nov 1994
Various office assignments including Receptionist, Administrative Assistant to Accounts Assistant. Various office assignments including Receptionist, Administrative Assistant to Accounts Assistant.
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Four Oaks Furniture Manufacturers
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Rowley Regis
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Sales/Purchase Administrator
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Sep 1992 - Sep 1994
Maintaining sales order systems, liaising with stores throughout UK, processing sales queries, arranging delivery schedules. Processing purchase invoices, delivery notes, etc., purchasing stock, acquiring sample fabrics. Also assisting with bookkeeping. Maintaining sales order systems, liaising with stores throughout UK, processing sales queries, arranging delivery schedules. Processing purchase invoices, delivery notes, etc., purchasing stock, acquiring sample fabrics. Also assisting with bookkeeping.
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Education
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2018 - 2019
Chamber of Commerce Business Training
Diploma CIPS Level 4, Chartered Institute of Procurement & Supply -
2004 - 2005
Halesowen College
Accounts, AAT Bookkeeping Level 2 Certificate -
2007 - 2009
Halesowen College (CLAiT Plus - Microsoft)
Computer Packages, OCR Level 2 Diploma & Certificates -
2001 - 2001
Halesowen College
Business Skills Programme
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