Experience

The Ringley Group
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Relationship Manager

  • Jan 2021 - Present


FUSION GT

• Medical Device

• Operations Manager

  • Aug 2020 - Jan 2021

  Working autonomously within this Aesthetic Medical distributor to create and implement processes and improve business performance based on KPIs. - Managing relationships with manufacturers and suppliers across Europe, with a focus on cost saving and streamlining processes. - Assessed and transformed the customer journey by putting in place processes to support the end user and improve the after sales strategy, leading to ongoing positive client relationships. - Supporting clients and key stakeholders, and developing collaborative relationships. - Formulating and delivering marketing strategy to increase sales-leads during the pandemic, and liaising with the Sales team to qualify leads. - Improved team communication by implementing regular one-to-ones. Key achievements: - Created several internal databases, to improve reporting and tracking of new and potential clients and distribution contacts, ultimately improving internal and external communication and having a positive impact on the customer experience. - Improved employee attrition rate, through designing and implementing a new recruitment process, I then ran the interview process, leading to the hiring of successful candidates that have been successful in their role, once employed, I also prepared the training schedule and materials. - Solely managing recent commercial building renovations - liaising with management agency, Landlords and various contractors to meet deadlines within budget (and minimal disruption to the business). - Developed marketing strategy (with content to be created in-house), increasing engagement and control, as well as cost saving. - Liaising with external companies in government-led initiatives to bring the property building regulations to a standard that exceeded legal safety requirements. - Risk-assessment of premises and implementation of Covid-19 secure protocol across business and it’s two other businesses that operated at the property to ensure compliance. Show less



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew (Qualified)

  • Aug 2016 - Aug 2020

  Intuitively anticipating and serving customers across premium cabins - over 5 years of service in First and Business Class cabins with extremely positive feedback from high-value customers and managers. This role has honed problem-solving skills, and as a motivated team leader, I’ve been able to work with ease in a constantly changing environment with finite resources.- Well-travelled with knowledge of different cultures and customs- Ability to creatively communicating with customers and colleagues to build rapport, even across language-barriers- Liaising with service partners and internal and external stakeholders to find solutions in order to improve the customers experience Show less

• Business Development Executive

  • Oct 2015 - Aug 2016

  Working collaboratively with internal stakeholders to identify areas for business development within customer experience and planning, leading and delivering effective change projects successfully.Key achievements:- Leading change projects – with a focus on technology and internal applications used by 16,000+ colleagues- Communicating change projects internally through the use of interactive events, and providing ongoing support to a remote workforce of flying colleagues- Collating customer service data and verbatim on a monthly basis in order to feedback to crew colleagues and identify areas for development- Working with internal service providers, and giving assistance in event preparation and delivery for ‘One Team Awards’ – a peer recognition event Show less

• Cabin Crew

  • Aug 2014 - Oct 2015

  - Representing a global, Super brand in a customer facing role- Working in a constantly changing environment with finite resources- Delivering customer service using the service Hallmarks for all individuals using initiative - Quickly building rapport and relationships with colleagues to achieve a common goal



Privately Owned Property

• Property Manager

  • Jul 2014 - Jul 2020

  Full management of AST for portfolio HMO and rental properties within the London area. - Checking references and completing necessary checks on prospective Tenants - Creating AST agreements and registering deposits - Performing opening and closing inventories - Liaising with tenants, Landlords and maintenance companies/contractors to fix any issues Full management of AST for portfolio HMO and rental properties within the London area. - Checking references and completing necessary checks on prospective Tenants - Creating AST agreements and registering deposits - Performing opening and closing inventories - Liaising with tenants, Landlords and maintenance companies/contractors to fix any issues



IAG Cargo

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Project Assistant

  • Oct 2019 - Dec 2019

  Assisting with delivery of major internal project for business readiness ahead of Brexit, as well as all diary management for Project Lead and team admin. - Communicating with colleagues across the worldwide business to gather and collate essential data - Day-to-day diary and Outlook inbox management for Project Lead - Maintaining and updating project logs and circulating actions to working groups - Planning and execution of two-day European Team Visit, including off-site team building, and internal presentations from colleagues across the business Show less



Bubble Food

• United Kingdom
• Events Services
• 1 - 100 Employee

• Team Leader and Hospitality Event Staff Member

  • May 2017 - Feb 2019

  Working in a managerial capacity as Team Leader, and Floor Manager. - Selling catering services to trade at supply shows - Serving varied clientele at luxury and high profile private and corporate events - Working within a changing team dynamic to achieve seamless success Working in a managerial capacity as Team Leader, and Floor Manager. - Selling catering services to trade at supply shows - Serving varied clientele at luxury and high profile private and corporate events - Working within a changing team dynamic to achieve seamless success



Camden Locks Hair & Beauty Ltd.

• Co-Owner and Stylist

  • Aug 2013 - Aug 2014

  - Leading a new PR strategy including, redesigning the companies website, strengthening SEO (search engine optimisation) and online reputation management - Creating marketing tactics to constantly attract new business and managing all social media activities - Maintaining the portfolio of existing clients through strong customer service skills - Leading a new PR strategy including, redesigning the companies website, strengthening SEO (search engine optimisation) and online reputation management - Creating marketing tactics to constantly attract new business and managing all social media activities - Maintaining the portfolio of existing clients through strong customer service skills



Leeds Beckett University (formerly Leeds Metropolitan University)

• BA (Hons) Public Relations with Marketing Classification: 2:1

  • Sep 2010 - Jul 2014

  Dissertation: “An exploratory study into the experiences of BAME PR undergraduate students gaining access into the PR industry, and the implications of these experiences, conducted at Leeds Metropolitan University.” which achieved a 1st. • Winner of Claire Mascall PR Prize (2014), Top 10 ‘Social Student’ (2012), Student Ambassador, Event Planner for African Caribbean Society, Course STAR Representative, Student Apprentice, Student Member of CIPR and PRCA Dissertation: “An exploratory study into the experiences of BAME PR undergraduate students gaining access into the PR industry, and the implications of these experiences, conducted at Leeds Metropolitan University.” which achieved a 1st. • Winner of Claire Mascall PR Prize (2014), Top 10 ‘Social Student’ (2012), Student Ambassador, Event Planner for African Caribbean Society, Course STAR Representative, Student Apprentice, Student Member of CIPR and PRCA



London Stock Exchange

• United Kingdom
• Financial Services
• 400 - 500 Employee

• Work Experience

  • Apr 2014 - Apr 2014

  - Working within the communications team, assisting in the press office, events team, marketing and internal communications teams - Assisting at internal events and the launch event for the ELITE programme in the UK - Working within the communications team, assisting in the press office, events team, marketing and internal communications teams - Assisting at internal events and the launch event for the ELITE programme in the UK



Warner Bros. Entertainment Group of Companies

• Corporate Communications Intern, International

  • Sep 2012 - Jul 2013

  - Working within a small team to improve the organisations media relations and reputation across Europe, Middle East and Africa - Focusing on the companies messaging, overall communications and corporate responsibility objectives through clear, concise communications (internally and externally) and ethical practice - Maintained, and delivered on all targets of the companies charity partnerships and employee giving programme in the UK - Formed strong working relationships within my team, as well as across the business, proving to be an integral employee and team player Show less



Leeds Metropolitan University

• Public Relations and Communications Services

• Student Ambassador, Widening Participation Team

  • Nov 2011 - Jun 2012

  - Representing the University at planned ‘Higher Education’ events, promoting the idea of attending University, working with young people from Leeds and the surrounding areas - Representing the University at planned ‘Higher Education’ events, promoting the idea of attending University, working with young people from Leeds and the surrounding areas

• Hairstylist and Make-Up Artist

  • Jun 2006 - Sep 2010

  - Greeting customers at reception, taking appointments and doing consultations - Using my communication skills, as well as patience and understanding when dealing with difficult customers, or customers who have English as a second language - Providing hair and make-up services - Greeting customers at reception, taking appointments and doing consultations - Using my communication skills, as well as patience and understanding when dealing with difficult customers, or customers who have English as a second language - Providing hair and make-up services