Adele Coxhead
Customer support - Operations Supervisor at Walkthrough (a PlanOmatic brand)- Claim this Profile
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Topline Score
Bio
Kellie Smith
I worked with Adele for over 5 years. I have never known anyone to dedicate much time, energy, sweat, and patience to a job. She leads the Walkthrough support team with passion for the highest level of customer service and support to her photographer contractors. Adele relates to clients and makes connections with them so that those clients come back knowing that they will be taken care of, even if the company made a mistake. She handled difficult situations and clients well, giving empathy and understanding when needed. Adele helped take Walkthrough through two company acquisitions and a software transition. She is a constant among so many variables in a start-up, and that is one of the reasons why Walkthrough was so successful during those volatile times. Adele managed support for clients and contractors through the evolution of the company from five photographers to 80, one state to 17. I cannot say enough about the capabilities and dedication of this woman.
Cameron Mitchell
Adele is a very talented lady, consistent high achiever and a real firestarter. Consistently putting in a rock star sales performance Adele usually leads the pack. I would recommend Adele to anyone looking for a talented sales professional.
Kellie Smith
I worked with Adele for over 5 years. I have never known anyone to dedicate much time, energy, sweat, and patience to a job. She leads the Walkthrough support team with passion for the highest level of customer service and support to her photographer contractors. Adele relates to clients and makes connections with them so that those clients come back knowing that they will be taken care of, even if the company made a mistake. She handled difficult situations and clients well, giving empathy and understanding when needed. Adele helped take Walkthrough through two company acquisitions and a software transition. She is a constant among so many variables in a start-up, and that is one of the reasons why Walkthrough was so successful during those volatile times. Adele managed support for clients and contractors through the evolution of the company from five photographers to 80, one state to 17. I cannot say enough about the capabilities and dedication of this woman.
Cameron Mitchell
Adele is a very talented lady, consistent high achiever and a real firestarter. Consistently putting in a rock star sales performance Adele usually leads the pack. I would recommend Adele to anyone looking for a talented sales professional.
Kellie Smith
I worked with Adele for over 5 years. I have never known anyone to dedicate much time, energy, sweat, and patience to a job. She leads the Walkthrough support team with passion for the highest level of customer service and support to her photographer contractors. Adele relates to clients and makes connections with them so that those clients come back knowing that they will be taken care of, even if the company made a mistake. She handled difficult situations and clients well, giving empathy and understanding when needed. Adele helped take Walkthrough through two company acquisitions and a software transition. She is a constant among so many variables in a start-up, and that is one of the reasons why Walkthrough was so successful during those volatile times. Adele managed support for clients and contractors through the evolution of the company from five photographers to 80, one state to 17. I cannot say enough about the capabilities and dedication of this woman.
Cameron Mitchell
Adele is a very talented lady, consistent high achiever and a real firestarter. Consistently putting in a rock star sales performance Adele usually leads the pack. I would recommend Adele to anyone looking for a talented sales professional.
Kellie Smith
I worked with Adele for over 5 years. I have never known anyone to dedicate much time, energy, sweat, and patience to a job. She leads the Walkthrough support team with passion for the highest level of customer service and support to her photographer contractors. Adele relates to clients and makes connections with them so that those clients come back knowing that they will be taken care of, even if the company made a mistake. She handled difficult situations and clients well, giving empathy and understanding when needed. Adele helped take Walkthrough through two company acquisitions and a software transition. She is a constant among so many variables in a start-up, and that is one of the reasons why Walkthrough was so successful during those volatile times. Adele managed support for clients and contractors through the evolution of the company from five photographers to 80, one state to 17. I cannot say enough about the capabilities and dedication of this woman.
Cameron Mitchell
Adele is a very talented lady, consistent high achiever and a real firestarter. Consistently putting in a rock star sales performance Adele usually leads the pack. I would recommend Adele to anyone looking for a talented sales professional.
Credentials
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Becoming the Customer Service Superstar
UdemyJan, 2023- Oct, 2024 -
Dealing with difficult customers
UdemyJan, 2023- Oct, 2024 -
Telephone Etiquette
UdemyJan, 2023- Oct, 2024 -
Agent Workspace
ZendeskMay, 2022- Oct, 2024 -
Google sheets
CourseraMay, 2021- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERMay, 2021- Oct, 2024
Experience
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Walkthrough (a PlanOmatic brand)
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United States
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Photography
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1 - 100 Employee
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Customer support - Operations Supervisor
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Feb 2018 - Present
Supervise the customer support team and operations at Walkthrough. Supervise the customer support team and operations at Walkthrough.
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CCS Media Limited
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United Kingdom
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IT Services and IT Consulting
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400 - 500 Employee
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Account Manager
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Sep 2015 - Aug 2016
Account manager for a supplier of office stationary and consumables. I developed trusting relationships with a portfolio of key clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements with the ability to up sell. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Account manager for a supplier of office stationary and consumables. I developed trusting relationships with a portfolio of key clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements with the ability to up sell. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
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THE DANWOOD GROUP LIMITED
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Machinery Manufacturing
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1 - 100 Employee
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Account Manager
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Aug 2007 - Aug 2015
Account Manager for a provider of managed print, document services and print consumables. I developed long, trusting relationships with a large portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements with the skills to up sell and hit large sales targets consistently. I have the ability and full understanding that is needed to keep expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Show less
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OLAN MILLS PORTRAIT STUDIOS
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United States
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Photography
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1 - 100 Employee
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Makeup Artist
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Mar 1997 - Mar 2007
Hair & Make Up Artist for a portrait studio. Hair & Make Up Artist for a portrait studio.
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Education
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De Montfort University
Beauty Therapy -
Ancaster High School
GCSE's